Job Description

Duties & Responsibilities

• Responsible for the effective and efficient distribution of product and direct supervision within the market and other depots as needed.


• Ensure adherence to delivery standards, efficiencies, and regulatory requirements.


• Supervise drivers’ delivery schedule and hours worked, daily bidding, and daily work needs.


• Using effective management skills and progressive coaching, coach drivers in the areas of attendance and work performance.


• Establish and maintain positive employee and customer relationships.


• Resolve customer issues efficiently, addressing errors and concerns as needed.


• Serve as liaison between distribution, logistics, sales, HR, and other internal departments.


• Occasionally run a delivery route according to business need.


• Ensure that drivers follow DOT rules, regulations, and standards.


• Handle and receive returns when drivers return to the depot at the end of their routes.


• Communicate with sales, customers, and internal departments to resolve service-related issues.


• Maintain various spreadsheets, reports, files, and assessments.


• Work in tandem with peers/other depots to ensure effective communication and management of the delivery/logistics department.


• Complete “Driver Ride-With’s” on a consistent basis, providing employees with effective and improving feedback.


• Track and maintain CSA and DOT compliance within the depot team.


• Responsible for leading and growing a zero injury/accident safety culture


• Other duties as assigned by management.

• High School diploma or equivalent.


• Valid Class A Commercial Driver’s License and current Medical Card certification.


• Smith System Certification (preferred)

• At least two years supervisory experience.


• At least two years route delivery experience.


• Experience working with a bargained workforce, preferred.


• At least two years’ experience in a fast-paced customer service environment.

• Knowledge of transportation and delivery processes.


• Knowledge of related Federal and State DOT regulations

SKILLS and ABILITIES

• Excellent interpersonal, relationship building/collaborative, and leadership skills.


• Ability to foster a positive Coach-Team environment


• Excellent analytical skills needed to effectively lead a team of individuals.


• Knowledge of the Microsoft Office suite.


• Excellent oral and written communication skills.


• Self-motivated, dependable, well-organized and results-oriented.


• Detail oriented and able to work independently with a high degree of accuracy.


• Solid organizational and decision-making skills.


• Service oriented mentality.

• Must be a strong collaborator and team player to be successful in role.


• Ability to work independently in a fast-paced environment and to manage multiple priorities.


• Ability to communicate effectively - formally and informally.


• Ability to adapt to rapidly changing priorities.


• Able to lift 50+ pound cases of product repetitively.


• Must be 21 years old.