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Looking for fun and engaging call center experts to become travel and itinerary artists. We need people who can create amazing experiences for our ultra-high-net-worth members in our call center, no matter how big or small the request is. We are dedicated to the idea when our members call us, they can be given fantastic possibilities and we ensure that their expectations are not just fulfilled but surpassed.
The Lifestyle Managers in our call centers have a rare set of people skills over the phone which allows them to get out in front of problems and proactively help customers with potential troubles. Lifestyle Managers are masters of juggling many websites and applications open on their desktops while seamlessly speaking with the member.
Other Job Duties
- Providing high-touch tailored service and offering suitable solutions to a variety of requests
- Ensure member satisfaction by thinking proactively and being resourceful in finding solutions to complex problems
Completing requests during the agreed deliverable date - Handle member inquiries, complaints, and reservations while adhering to stringent processes and meeting service-levels
- Maintain accurate and detailed records of member interactions and bookings in the company's database
- Managing multiple open programs at once while interacting with the member on the phone
- Pass frequent quality checks for both phone professionalism, email grammar and database processes.
- Continuously train to improve product knowledge and customer service skills
- Maintain punctuality, good attendance, and complete set schedules.
Is it busy? A thousand times, yes. We are growing and have strict deadlines. At times it can get so busy you might forget to exhale but thats ok because weve got your back and were always here to remind you to take a much-needed breather. We strive to create a workplace for our Lifestyle Managers that encourages community, results, and growth.
We aim to be the worlds most trusted customer service company, and we happen to book travel, tickets, and dining experiences. One way we earn our members trust is by being available when they need us, 24 hours a day, 7 days a week. This means that our Lifestyle Managers work a 40hr schedule that includes working late (til 11 pm), working weekends, and is adaptable to meet the needs of our members.
Last, we're looking for someone who matches our approach to life in general. We need people who love to laugh, embrace change, give off infectious positivity, and have an unrelenting passion for service in every aspect of their lives. Looking for someone who will have a commitment to supporting the delivery of Tens environmental, social, and governance goals, and promoting policy adherence. If you feel you are interested, we'd love to talk to you.
Requirements
Must write in English with no grammatical errors
Experience with high-touch customer service experience
Required to work onsite
Must work late (until 11 pm) and on weekends. Will be paid 1.5x base salary for ANY weekend hours worked
Should be able to sit in an onsite classroom setting for 6-8 weeks.
Required to pass 90-day training period testing to move forward
Will commit to supporting the delivery of Tens environmental, social, and governance goals, and promoting policy adherence
Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Benefits
Below are some of our benefits outside of Medical, Dental and Vision benefits.
- 1.5x your base salary for any weekend hours worked.
- Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These are posted as they come in and vary by location.
- 22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week).
- 3 extra float days after 2 years of work.
- Sabbatical every 5 yrs. of work.
- Tuition reimbursement
- Full catalog of learning modules that cover a wide range of categories. for personal and professional development
- IATA card after 90 days which gives access to travel discounts
- Monetary loyalty rewards at 3yrs, 5yrs, and 10 yrs of service
- Working Holidays: Ability to work from any of our 23 global offices for a short period of time
Ten Group
