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Are you a tech-savvy individual with a knack for solving complex problems? Do you enjoy refining systems to optimize their performance? If this sounds like you, we have an exciting opportunity on our dynamic team!

We are currently in search of a highly skilled and proactive individual to step into the role of Travel Technology Systems Manager. In this critical position, your primary responsibility will be to ensure the seamless operation and accessibility of our essential travel technology systems for internal and external users.

The ideal candidate for this role has a profound interest in technology and a proven track record of solving intricate problems. Your technical skills far outweigh the ordinary, and your patience and determination in finding solutions to complex system issues set you apart. You appreciate the value of feedback and have an adeptness for seeking it out. Your problem-solving skills are top-tier, and your ability to troubleshoot, investigate, and conquer challenges is exemplary.

As our Travel Technology Systems Manager, your role will involve maintaining and configuring key travel technology systems. This includes systems such as Travelport GDS, Worldspan GDS, Sabre GDS, mid-office automation and quality control systems, and various booking platforms. Ensuring accurate, valid, and complete system configurations and optimizations using the appropriate methods/tools will be a significant part of your job.

Success in this role will largely depend on your previous experience in travel technology system management, your exceptional problem-solving skills, and your capacity for researching and resolving complex system issues. Excellent time management skills, coupled with the ability to multitask and prioritize effectively, are also essential.

Additionally, you must be legally authorized to work in the U.S.

Join our team, where your contribution will be pivotal in enabling our growth strategy, maintaining outstanding system standards, and ensuring high user and client satisfaction. Apply today!

About WorldVia

As part of an exciting and innovative team, you will be working in a startup atmosphere focused on rapid program iteration while being able to leverage the resources of an established and profitable company that is one of the top 50 largest sellers of travel in the United States. With incredible products in development, WorldVia is on the leading edge of travel marketing and sales.

We are building products and services that will be used by thousands of travel business owners and travel advisors, along with millions of travelers across the country.

Every team member is critical in the decision-making process to ensure we achieve our potential.

Working at WorldVia

At WorldVia, were looking for structured thinkers full of passion, ambition, and kindness. Wed love for you to apply even if your experience doesn't precisely match the job description. Your experience, skills, and interests will help you stand outespecially if your career has taken extraordinary twists and turns. We welcome people of diverse backgrounds and perspectives who arent afraid to challenge assumptions and the status quo. Join us.

Essential Responsibilities

• Maintaining and configuring key travel technology systems including Global Distribution Systems (GDS) such as Travelport, Worldspan, and Sabre, as well as mid-office automation and quality control systems, and various booking platforms.
• Ensuring accurate, valid, and complete system configurations and optimizations using the appropriate methods and tools.
• Troubleshooting and resolving complex system issues to maintain system uptime and performance.
• Regularly reviewing system performance, conducting system improvements and performing regular updates and upgrades to ensure systems are running on the most current and secure version.
• Providing technical guidance and support to other team members, and facilitating training to maximize the effective use of the systems.
• Keeping abreast of technological advancements, NDC implementation, and industry trends relevant to our system platforms.
• Maintain knowledge and system implementation of our air commission contracts
• Reporting on system performance, problems, and resolutions to stakeholders.
• Ensuring compliance with industry standards and regulations in all operations and processes.
• Collaborating with vendors, suppliers, and support teams as needed for system maintenance, enhancements, and upgrades.
• Managing system access rights and privileges.
• Developing and maintaining system documentation including operational procedures and training materials.
• Collaborating with other IT team members and business stakeholders for system integration, data exchange, and to achieve broader business goals.

Requirements

• Bachelor's degree in Computer Science or a related field
• 2+ years of experience in a technical support role
• Strong knowledge of hardware and software systems
• Experience with Microsoft Office and Windows Operating Systems
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Ability to adapt/respond to different types of communication styles and with all levels of internal/external contacts
• Resourceful and able to self-manage
• Good researching skills
• Experience in the travel industry is a plus and candidates located in the Atlanta, GA metro and willing to work in our Roswell HQ from time to time preferred

Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401(k) with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program

Our Team Members:

• Are fundamental optimists who believe that no industry compares to the travel industry.
• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no egowhen our customers win, we all win(link removed)>

We are seriously committed to your professional development and growth.

• You will set your own monthly goals aligned with our ambitious strategy.
• You will have our collective support in achieving significant winsand personal coaching from your manager.
• You will be encouraged to take risks, try new things, and be creative with your work.
• You will have many opportunities to exchange and engage in feedback.
• You will be offered continual chances to stretch yourself and raise your own "bar."
• You will be rewarded for achieving excellence and mastery.