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Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the worlds leading brand.
Ubiqus is seeking a detail-oriented and well-organized Resource Management for our Interpreting department in our Secaucus, NJ office. This person will be responsible for the management of interpreting resources and project coordination activities for the Event Services division including language interpretation, audience response, and audio visual services. This role & department have a great deal of potential growth as an integral part of a large language service provider.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Screening of interpreting resources.
Maintain database of interpretation personnel resources, including detailed quality assessments, relevant qualification details, specialties, strengths/weaknesses, etc.
Plan and implement a database maintenance and growth strategy for qualified vendors.
Account management for select interpretation clients; including creating proposals, entering project details, creating vendor assignments, project management and client follow up. This responsibility includes regular phone and email contact with clients and vendors.
Researching and assisting in completion RFPs.
Responsible for making critical decisions for successful completion of projects within margin requirements.
Maintain client relationships through accurate assessment of needs and assignment of appropriate personnel.
Negotiate pricing agreements with contract interpreters and suppliers globally.
Liaise with sales and production staff to clarify assignment needs and goals.
Perform quality checks at all stages of engagement and assignment processes to ensure client satisfaction.
Attending client events, trade shows, and industry events as necessary, including off hours and weekends when necessary.
Other duties may be assigned.
Competencies Include:
Analytical Problem Solving Project Management Customer Service.
Multi-Tasking Oral Communication Written Communication Quality Management.
Ethical Conduct Negotiation Skills Relationship Building Business Acumen.
Requirements
EDUCATION AND/OR EXPERIENCE:![]()
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to 1 year related experience and/or training; or equivalent combination of education and experience.
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3-5 years of planning/scheduling experience in interpretation/translation field a plus.
LANGUAGE SKILLS:
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Native English Speaker.
COMPUTER SKILLS:
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To perform this job successfully, an individual should have knowledge of Proprietary Software and advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms.
The employee must regularly lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Salary Range: $45K-$50K
Acolad
