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For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Amit | 224.507.1290
Sony | (630) 847 1417
Muskan | 2243694238
Title: Uptime Advocate Assoc Lead
Location: This is a remote position; however, the candidate MUST be able to come to the Lisle, IL office at least 2 times per quarter.
Duration: 6 Months
M-F 7 am - 4 pm. Occasional Saturday shift 7 am-3 pm, and evening shift 12 pm-9 pm
Desired skills:
Diesel/Automotive Technical and Diagnostic experience - strongly desired
Presentation skills/public speaking
Proficient in Microsoft Office
-Serves as the main contact with dealers' service department and the customer breakdown department.
-Manages the numerous interactions required to affect specific repairs and reduce downtime to enhance the customer's experience.
-Monitors and manages a high volume of all communications between a dealer service department, client management/technical services, and a customer regarding specific repairs.
-Keeps the customer informed about the status of each repair, and the estimated time to the next repair milestone.
-When a repair is not meeting a customer's expectations, determines if the situation warrants escalation to the dealer or client management.
-As a level in the Support Track, work is completing specific tasks or activities supporting implementation and administration.
-Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience, completing assigned tasks in resourceful and effective ways.
-Fully proficient in applying established standards and working independently, performing assignments that require considerable judgment and initiative.
-Understands implications of work, identifies key issues, and makes recommendations for solutions.
-Identifies key issues and patterns from partial/conflicting data.
-Takes a broad perspective to problems and spots new, less obvious solutions.
-Completes work with a limited degree of supervision.
-Determines methods and procedures on new assignments.
-Likely to act as informal team leader or resource, coaching and instructing colleagues with less experience.
Associate's degree and at least 3 years of technical truck/automotive and direct customer service experience
OR
At least 5 years of technical truck/automotive and direct customer service experience
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
DivIHN Integration Inc
