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please find the requirement below, If you find yourself comfortable with the requirement Please Reply back with your updated resume and will get back to you or I would really appreciate if you can give me a call back at my contact Number
Role :: IT HelpDesk Analyst |
Location: Philadelphia, PA
Schedule: Hybrid
Visa:- Any Visa
Description:
IT HelpDesk Analyst - Philadelphia, PA -- Healthcare domain experience is MUST
Healthcare Outcomes Performance Company is a vertically integrated musculoskeletal outcomes management company. HOPCo manages physician practices, hospital service lines, population health and value-based care programs, and musculoskeletal delivery networks.
As HOPCo continues to grow, we are looking for an IT HelpDesk Analyst(link removed)> On-site / remote is negotiable. This position will be helping users in the Philly market.
ESSENTIAL FUNCTIONS
Maintain and troubleshoots telephony system including telephone additions, relocation, and programming changes effectively. Exercise judgment and decision making in the diagnosis and resolution of computer hardware and software problems. Install, configure, maintain, and effectively troubleshoot Windows based computers and various peripheral devices. Install, maintain, and effectively troubleshoot all business applications. Document daily tasks and creates user documentation as needed. Manage user errors and requests through IT/Facilities help desk ticketing system. Maintain a high level of customer satisfaction. Maintain confidentiality. Other duties as assigned. EDUCATION
- High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
- 2- 5 years of experience in the IT Technical Support field.
- Experience in healthcare IT experience is preferred.
KNOWLEDGE
- Proficient with Windows operating systems.
- Experience with Active Directory administration.
- Experience with Office 365 configuration.
- Experience with VOIP system preferred.
- Intermediate skills with Microsoft Office Professional Suite.
SKILLS
- Skill in organizing tasks/work orders.
- Skill in using customer service skills in dealing with frustrated users.
- Skill in problem-solving.
- Skill in maintaining a safe operating environment.
ABILITIES
- Ability to troubleshoot common desktop and user problems and develop resolution strategies.
- Ability to communicate effectively and in user-friendly terms verbally and in writing.
- Ability to be a team player with effective interpersonal skills.
- Ability to solve problems and work independently.
- Ability to act with integrity.
Best Regards,
Surendra
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Teklibrium LLC | Surendra Pratap Singh | Technical Recruiter
Cell : (301) 660-4476
Fax : 410-826-3958 Email : surendra@teklibrium.com Website: (link removed) Address: 8115 Maple Lawn Blvd Suite 350, Fulton, MD 20759 DataStax Cloud Partner || Oracle Gold Partner || IBM World Partner 
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Teklibrium LLC.
