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Hi,

Position: Lead Oracle PLM Support Engineer

Location: San Jose, CA (Onsite/Hybrid)

Duration: 6+ Months

JOB DESCRIPTION:

• Candidate with 10+ years of overall experience with at least 4 years of strong hands-on experience with Oracle Agile PLM.
• Co-lead a team of engineers and support analysts at both onsite and offshore to ensure high-performance that consistently and iteratively delivers high-impact, high-quality solutions.
• Hands on Oracle Agile PLM experience with design, customization, configuration, administration and mapping.
• Candidate should have experience in following Agile PLM modules Product Collaboration (PC), Product Portfolio Management (PPM), Product Cost Management (PCM), Product Quality Management (PQM), Product Governance (PG&C)
• Demonstrated experience with all engineering data analysis including items, bills of materials, item attributes etc.
• Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Agile PLM applications functionality and develop an action plan to resolve issues.
• Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting.
• Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.
• Proven track record of managing multiple priorities and risk, whilst looking for opportunities to innovate and streamline.
• Interfaces with different teams to structure the delivery of support and services, and drive results on strategic service initiatives.
• Customer satisfaction focus with success measured by how well your team is delivering against requirements.
• Experience in managing complex customer services operational/delivery issues to resolution.
• Utilizing analytical skills with the ability to translate complex problems into simple and actionable tasks.
• Good communication and presentation skills.
• Commitment to delivering a remarkable customer experience.