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Job Details:

Job Title: ITIL Process Manager -
Location: Richmond, VA 23219

Type: 06 months(Possibility of Extension)
Both Either Phone or In Person

Job Description:

Short Description: ITIL Process Manager
**This position requires onsite several days a week, NO exceptions
**Contractor will be responsible for purchasing parking through Client's Parking Management Office or procuring their own parking

Complete Description:
The Client IT Service Management portfolio is seeking an individual with significant expertise implementing ITIL methodology to support the delivery of IT services in an Enterprise environment.
This person should be ITIL v4 certified and have real world experience assessing and implementing Service Catalog, Incident, Request, Problem, Change, and Release management at a minimum. ITSM would utilize this resource to evaluate existing processes, identify gaps in workflow and process and provide relevant recommendations for improvement.

Knowledge/Skills:
- ITIL v4 Practice Manager or Managing Professional certification
- Experience working with stakeholders at various organization levels to gather requirements and information required to analyze and develop recommendations related to ITIL practices
- Experience implementing ITIL methodologies for the following ITIL practices: Service Catalog, Incident, Request, Problem, Change, and Release management
- Demonstrated ability to analyze existing business processes, identify gaps, and work with relevant stakeholders to identify and implement process improvements
- Excellent written and verbal communication skills with an ability to communicate complex technical ideas to audiences with various levels of technical knowledge

Skill	Required / Desired	Amount of Experience	Years Used	Last Used
ITIL v4 Practice Manager or Managing Professional certification	Required	2 Years
Experience implementing ITIL methodologies for the following ITIL practices: Service Catalog, Incident, Request, Problem, Change, and Release management	Required	3 Years
Ability to analyze existing business processes, identify gaps, and work with relevant stakeholders to identify and implement process improvements	Required	3 Years
Relevant work experience within VA state government	Nice to have	2 Years

Best regards,

Jatin Mahajan

Client Service Specialist

vTech Solution, Inc. 8(a)

You seek, We Deliver.

(202) 964-5461 (D)

(202) 644-9774 x 216 (O)

866.733.4974 (F)

JatinM@vtechsolution.us