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Our VP of Service Delivery is responsible for strategic leadership, holds ultimate accountability, and oversight of the delivery of our services to our entire portfolio of clients. This includes responsibility for all our service delivery areas: Support Desk, Centralized Services, virtual IT Managers, vCIO, gCloud, gShield and Professional Services. The VP of Service Delivery will work closely with managers, and team leads to ensure client expectations are being properly defined and met.

This is achieved by developing and communicating the strategic direction for the service delivery department, hosting on-going meetings with the technical teams, implementing and refining processes to improve service delivery, monitoring & managing key business metrics, mentoring team members and developing leaders.

The ideal candidate must have very strong business acumen, a deep understanding of technical concepts as well as industry trends, and the ability to communicate these concepts to C-level executives.

Requirements

• A minimum of 10 years of service delivery leadership experience in preferably a larger MSP environment
• At least 10 years of strong/senior technical expertise.
• Bachelors degree in a related field, with an advanced degree preferred.
• Experience in all aspects of developing and maintaining a technical service team.
• Proven experience in customer service.
• Experience with MSP applications, tools and techniques.
• Knowledge of IT and security best practices in the SMB market.

Benefits

Benefits Available

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Auxiliary Benefit Offerings (Legal Shield/Aflac)