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Requisition # 4982105111

Title: Veeva CRM Techno Functional Consultant (Must have Life Sciences experience)

Location: 100 % Remote (Base office: Billerica MA or Durham NC)

Duration: 6+ Months

Requirements

Strong knowledge of a Veeva CRM/Vault solutions

Veeva CRM certification

Veeva Vault certification

Understanding of core project management concepts and service delivery best practices

Bachelor's degree preferred, or equivalent experience

Salesforce Certification a plus

Responsibilities:

Act as a primary point of contact for Veeva CRM/Veeva Vault applications

Ensure continuous development of skills in the Veeva CRM / Vault Technology Team

Experience with Veeva CRM (link removed)>

Familiarity with other validating systems

Demonstrated ability to work in a highly matrixed environment with multiple cross-functional partners.

Excellent written and verbal communication skills

Assists with estimates to statements of work

Identifies opportunities for Veeva CRM / Vault consulting projects for client organizations

Accountable for meeting service level agreements and complying with SOW commitments with assigned/designated clients

Be intimate with the principles and practices involved in development and maintenance of software solutions

Implements customer SOPs for standard Client Services activities (release management, requirements gathering, testing, documentation)

Troubleshoots issues

Aligns with client to understand shifting priorities / demands / timelines

Communicates with clients regularly to understand their current needs and ongoing requirements, provide updates and ensure the proactive and timely resolution of issues as they arise

Create a strong partnership with clients to support their Veeva CRM / Vault solutions

Collaborates with team members (e.g. Client Services Director, Account Manager, Client Partner) to address complicated/custom needs and customer escalations

Based on in-depth knowledge and experience with our clients, work with Practices to improve clients' experience using Mavens solutions and services.