Job Title: Visitor Services Associate

Location: Ohio History Center & Ohio Village, Columbus, OH

Status: Part time, permanent

Compensation: $15.00/hr

Benefits: Paid vacation/sick/holidays, public pension (OPERS), 403b & deferred compensation programs; free membership for Ohio History Connection

Position Summary:

The Visitor Services Associate assists in the performance of a variety of customer-related duties to include greeting visitors, sales of retail, food, admission and membership products and services, and providing institutional telephone coverage and taking reservations.

The Visitor Services team works collaboratively and embodies the values of equity, inclusion, and access. We deliver an effective, friendly and accurate experience and a warm welcome to all visitors.

This position reports to the Unit Manager, Visitor Services.

Essential Duties and Responsibilities

• Contributes to an outstanding visitor experience by providing a superior service during every interaction through reflective and active listening, addressing the customers' needs, providing information and assistance, and presenting a professional image for the Ohio History Connection.
• Projects warmth, caring and friendliness.
• Clearly and accurately communicates product and services information in order to influence a customer's buying decision.
• Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction.
• Act as customer advocate providing the customers' feedback to appropriate Ohio History Connection department or program.
• Provides general assistance by answering incoming telephone calls to general information line; transferring calls appropriately; fulfilling requests and orders.
• Responsible for facilitating general and group admissions transactions as well as retail and food sales.
• Provides general assistance to the retail operations of the Ohio History Connection by arranging merchandise in bins and shelves; restocking counter supplies keeping shelves stocked full; completing internal sales transactions; and assisting in taking inventory.

Education and Experience:

High school diploma or equivalent plus one to three years of customer service and/or sales experience. Knowledge of food safety, regulations and standards is a plus.

Application Instructions

• All interested applicants should apply online at (link removed)
• Resume and cover letter are optional. Please attach all documents in "Resume" section
• Please contact Human Resources at 614-279-2500 or by email at applicant@ohiohistory.org for questions or accommodation requests. Please do not send applications by regular mail or email.