Voice Engineer Support







Primary Skillset : Cisco Comm Manager (CUCM) and SIP Trunking with Network support 



Bachelor’s degree in Computer Science or Information Systems, or equivalent combination of education and experience 

·        5+ years supporting, monitoring and troubleshooting Cisco network environments 

·        2+ years’ experience in managing small to medium projects 

·        Advance level Windows 2008/2012 Active Directory Server knowledge and understanding 

·        Some operations automation (Powershell, BASH, Python, or Ansible) 

·        Some experience troubleshooting Cisco Finesse and/or other web applications 

·        Supporting and managing a voice environment, with Cisco Communications Manager and Contact Center experience a plus 

·        SIP trunking experience a plus 

·        Strong organizational skills and able to manage multiple tasks simultaneously 

·        Ability to work in a self-directed manner with minimal direction and oversight 

·        Excellent communication and customer service skills 

·        Strong understanding of security best practices 

·        MS Office Suite. (current versions) 

·        CCNA preferred 

·        Windows OS (Windows 7, Windows 8, Windows 10) 

·        Linux OS   

·        Checkpoint Firewall 

·        Load balancers