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Voice Service Engineer
Location: US-MA-Boston
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Job Title: Voice Service Engineer
Job Location: Boston, MA (Hybrid)
Job Type: Contract
Job Description/ Requirement:
- Administrative, engineering and troubleshooting knowledge of Cisco voice infrastructure, including CUCM, Cisco IP Phones, Unity Connection, UCCX, Router gateways/CUBE (T1/SIP) and UCS/VMWare. Knowledge of other voice infrastructure also desired, including eFAX and call recording technologies. This knowledge is required for both daily support activities, recovery from system issues/outages, and special projects such as upgrades, patching, acquisitions/divestitures/mergers and other reconfigurations.
- Manage the trouble ticket queue for all voice related incident tickets from end users, including break/fix tickets, 'how-to' questions/end user training, Move/Add/Change work, and helping other IT teams who interface with the Voice Team.
- Although infrequent, flexibility to travel to remote office locations for special projects or support needs.
- Configure and deploy Cisco telephones and voicemail accounts for new hires on a weekly basis.
- Assist or manage and execute special projects under guidance and direction of senior engineers.
- Write and complete technical documentation for end users (training docs) and team members (system/process documentation, network diagrams) and system audits.
Interested candidates can send their updated resumes at apoorva.sahu@agile-techlabs.com
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