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Job Description

Job Objective: Objective of this role is to screen recruiter posted jobs for authenticity and raise fraudulent / suspicious ones, thereby contributing to maintaining the credibility of live jobs on the business portal.

Job Description:

• Screen and audit the job posting content and identify suspicious or potential threats
• Review queued listings / transactions and independently determine if the reviewed listings are fraudulent or legitimate
• Apply due diligence for critical decisions related to content / clients screened
• Review and address grievance / complaints / query emails as per the defined matrices
• Manage all the escalations / complaints from internal as well external clients via calls/emails
• Identify inefficiencies in workflows and suggest solutions.

Desired Candidate Profile :

• Prior experience is escalation / grievance management / compliance or fraud detection will be preferred
• Excellent written communication skills
• Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint)
• Good interpersonal skills
• Ability to work independently and under pressure
• Comfortable with rotational timings / shifts.

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