SUMMARY:

Do you love waxing? Does educating clients about the benefits of waxing and sharing the latest product trends energize you? Are you looking to sharpen your waxing skills or learn a new technique? If so, Waxing the City may be a good fit for you! At Waxing the City our clients are the focus and our technicians are the ultimate professionals at their craft.

The Cerologist is accountable for all service provision, waxing standards, customer service standards, and general day to day operations as it relates to client management.

 

ESSENTIAL FUNCTIONS:

• Responsible for implementation of customer service standards for all internal and external clients. Goal is to exceed client expectations from initial inquiry to on-going client relationship management.


• Actively engage in implementation of ongoing process improvement and embrace “learning environment” initiatives.


• Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties as needed.


• Accountable for efficient, effective and high-quality service provision following all defined waxing service standards. Will follow all policies and procedures to accomplish these standards. Includes: body and facial waxing, and lash/brow tinting services (where applicable).


• Support and protect our culture including spirit of teamwork, non-competitiveness, non-client thieving behavior.


• Follows safety standards in all aspects of performance of the above functions.

ROLE SCOPE AND COMPLEXITY:

• The Cerologist reports directly to studio manager and indirectly to all members of ownership and is accountable for all service provision.


• The Cerologist is accountable for meeting established service protocols and customer service standards focusing on both internal & external customers.


• The Cerologist accountable for building and retaining clients through social platforms, community engagement & other marketing efforts put forth by management.

MINIMUM QUALIFICATIONS:

• Required: Current Texas State Licensure (Esthetician, Cosmetologist)


• 2 years of waxing experience preferred but not required


• A passion for waxing and the beauty industry


• Time Management Skills


• Strong communication skills – both written and verbal


• Flexible and adaptable individual who embraces being a part of a team.


• Exceptional Customer Service


• Self-Motivated

COMPENSATION:

• Hourly + Commission + Tips