Key Responsibilities

• Template creation: Creation of agreement templates as per SOPs


• Template configuration: configure agreement data and within Business systems as per SOPs


• Agreement verification & validation: Review & audit of published agreement data as per documented guidelines


• UAT support: execute test scripts to verify new applications or tools meet original business requirements.


• Tier 1 support : Manage access requests & approvals, program questions, account planning etc.

Required Skills

• Communication skills: Effective writing & verbal skills to perform Tier 1 support. Clearly conveys information with and to individuals or groups to ensure information is shared and that messages are understood


• Attention to detail: Ensure accuracy in document creation & document reviews.


• Efficiency: Ensure speed & quality to meet the defined SLA targets.

Technical skills: Knowledge of Windows/industry tools, capacity to adapt & learn functioning of internal MS tools

Thanks & Regards,

Moorthy M

Technical Recruiter

Work: 408-413-0883

Mailto: (e-mail removed)

Web: (link removed)