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Are you a dynamic and results-oriented leader with a passion for workforce optimization and customer satisfaction? Do you have experience in managing labor scheduling activities in the rental or utilities industry? Do you have strong change management and process improvement skills? If so, you might be the ideal candidate for our Workforce Scheduling Manager position!

We are a leading provider of equipment rental and services to the oil and gas sector in Houston, TX. We are looking for a Workforce Scheduling Manager to join our team and oversee the daily operations of the workforce scheduling team. You will be responsible for:

• Prioritizing all labor scheduling activities to meet the customers needs and maintain a high-quality fleet.
• Leading the team in delivering world-class customer service, resulting in measurable high-level customer satisfaction.
• Acting daily, having safety as a critical priority for our business, employees, customers, and contractors.
• Ability to use Field Service Lightning and M3; and analyze their reports to utilize workforce group better and share resources from the workforce across the different areas within the BU to reduce subcontractor costs and improve efficiency.
• Collaborating and building strong relationships with the operations team to build cross-team effectiveness and remove organizational barriers to teamwork and collaboration in the delivery of labor resource requirements.
• Responsible for personnel, including activities involving recruitment, orientation, personal development, discipline, and team building.
• Driving improvements to deliver world-class customer service and best-in-class process efficiency.

To be successful in this role, you need to have the following qualifications:

• You will have at least 5 years of experience in operations and management in the rental or utilities industry.
• Proven experience in technical problem solving, working alongside the field & shop schedulers to resolve issues as they arise throughout the day.
• Successful track record and experience in leading operational functions driving consistent improvement in key operational metrics.
• Successful experience in financial management against measurable performance standards, leading/managing an Operations Team.
• Proven Customer focus with a strong sense of urgency for creative solutions.
• Experience in a fast-paced, stressful environment.
• Bachelors degree or relevant experience

We offer a competitive salary range of $80,000 $115,000 per year,

If you are interested in this position, please apply online at [our website] You will be contacted by our recruiter for a phone or MS Teams screen. The next steps will include a manager screen and a panel screen.

We look forward to hearing from you soon!