Skills Required:

• Minimum 2 years’ experience with PC support, including deployment.


• Minimum 2 years’ experience with PC hardware troubleshooting and repair.


• Well-versed in installing windows, software, applications, antivirus, and patches.


• Minimum 1-year experience with direct client interaction. Ability to follow written and verbal instructions.


• Adaptable to change in process or required activities.


• Attention to detail. Demonstrated ability to read and understand technical manuals and schematics.


• Quick learner. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.


• Professional appearance and behavior, including punctuality Manage incoming and outgoing assets.


• Prepare systems for deployment.


• Scan existing asset for applications and settings.


• Interview clients to identify special considerations and other settings.


• Collaborate with teammates to identify process improvements.


• Escalate quickly when issues arise.


• Assist other technicians as needed. Extensive experience in backup and image management software.


• Expert user of Microsoft Office Applications (Word, Excel, PowerPoint, and Access).


• Known for working efficiently without supervision.


• Committed to learn and relate technical concepts promptly.


• Analytical and critical thinker IT Security best practices Skilled in TCP/IP and WAN, networking Networked Applications Managing tight deadlines Strong communication skills Working knowledge of modern networking devices and printers.


• Demonstrated ability to read and understand technical manuals and schematics.


• Able to configure VPN and server/client-side hardware and software.


• Proven record of managing time and priorities effectively. Knowledge of lotus notes troubleshooting and configuration.


• Knowledge of O365 troubleshooting and configuration.


• Proficient in working with end-users remotely.


• Demonstrated expertise in Microsoft Windows 7 and 10.


• Familiar with active directory security and policies.


• Strong attention to detail.


• Good organizational skills.


• Able to lift up to 50 lbs.


• Good customer service acumen.


• Excellent analytical and problem-solving skills.


• Outstanding communication skills to relate to team members and support workers.