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Position Overview:

• Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.
• Ensure equipment is labeled according to company specifications.
• Researches, verifies, and documents device specifications according to purchase order and company standards.
• Works in conjunction with service and business units to relocate equipment as requested by departments.
• Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
• Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.)
• Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
• Collaborate with other IT Infrastructure areas to manage parts inventory. Evaluates and processes equipment according to IT Security policy and guidelines.
• May require overtime and on-call participation.

Requirements

Education: Minimum Education and/or Experience Required:

• High School Diploma and 2 years professional customer service experience supporting PC, Macintosh, desktop computing hardware and peripheral equipment - skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation.
• OR Associate's degree
• OR two years Technical School training in Computers, Technology, Electronics or a related field.

Day shift may be earlier hours (5AM start times) standard working hours for hour day shift are between 6AM and 5PM
-Technical PC support experience preferred, at least 1 year of prior experience is helpful.