Shift is 12:30pm – 9:00pm during the week and will include Saturday, 10:30am – 7:00pm. Days off may not be consecutive.

customer service rep needs 1-2 yrs of customer service experience

customer service rep requires;

• 1-2 yrs of customer service experience


• Outlook, Excel and Word.


• Customer service


• Call center


• 35 WPM


• Keyboard skills


• Scan

customer service rep duties:

• Customer front-line communication for all service and installation related issues and requests.


• Troubleshoot Video equipment for first-call resolution.


•  Adhere to Standard Operating Procedure’s (SOP) and customer-specific special handling requirements via phone, email and web-based requests.


• Evaluate entitlement and create appropriate product exchange or on-site technician service requests at a highly efficient level