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Hi,

Position- OKTA Consultant

Location- Remote

Contract Long Term Contract

Client: TCS/Sony Music

Duties and Responsibilities:

Drive Architecture, Engineering, Security and Incident Management initiatives for the Google Workspace environment, including cloud-based initiatives.

Administer, manage, and maintain the Google Workspace ecosystem

Work collaboratively and implement solutions with other technical teams.

Identify new and innovative ways to use existing tool sets to automate management, monitoring and related processes to increase efficiency.

Apply new solutions through research and collaboration with the team and determine the course of action for new application initiatives.

Spearhead application integrations to Okta

Measure, maintain and improve operational processes to increase efficiency and user experience.

Build tools and processes that proactively identify user/system issues and respond to situations requiring assistance.

Define, monitor, and analyze metrics for launched products and feed that analysis back to the product teams.

Lead the operational readiness from the project team to support teams and ensure solutions are stable and supportable.

Conduct issue reviews to help accelerate closure of support cases and to identify case handling issues; provide feedback to engineers and management, as needed.

Ensure team readiness for supporting new products and features.

Coach and mentor Support Engineers via case reviews, leading regular technical advisory meetings.

Analyze data and surface insights from escalations to advocate on behalf of users, drive decision making to improve products and processes.

Direct involvement in incidents or problems that cause service impact and act as an escalation point.

Able to analyze complex cross-functional and cross-platform issues.

Good capabilities around capacity planning and analysis.

Ability to balance multiple demands and work both independently and as part of a team, in a fast-paced, high volume, deadline-driven environment.

Professionalism in dealing with all levels of management and staff.

Ability to work in a multi-sourced model using onsite/offshore resources across multiple time zones.

Technical Skills:

Understanding of cloud platform services (OKTA, Google Workspace, Slack)

Experience in OAuth and OpenID Connect

Python and Node.js development experience

Knowledge of identity and access management solutions and models (SSO, SAML, WS-Fed, provisioning, recertification, SCIM, OAuth, Kerberos)

Experience implementing and managing SSO solutions.

General knowledge of the following technologies

Active Directory Forests and LDAP

Excellent technical troubleshooting skills

Experience architecting and developing applications and services.

Good understanding of IT security principles

Note: SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions. We promote and support a diverse workforce at all levels in the company. This is not an unsolicited mail and if it is not intended for you or you are not interested in receiving our e-mails please reply with a "remove" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are extremely sorry if our email has caused any inconvenience to you.

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