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Should have 10+ years of experience project management.
Should have good understanding/knowledge on End user support skills around Office365, Cloud, Networking, End User Computing , information security and applications support.
Provide infrastructure support, application support and deployments.
Interact with business team to understand service level agreements and communicate the same to team members.
Conduct team meetings on regular basis to discuss about project issues and status.
Conduct risk assessment and develop mitigation plans.
Using industry standard tools for incident and change
Preparing reports weekly, monthly and quarterly
Perform root cause analysis of infrastructure problems and develop resolution plans.
Perform incident analysis and suggest action items.
Work with the team to develop problem management and service improvement plans.
Act as a primary contact for all customer queries and issues.
Supervise IT services team to support and maintain client's IT infrastructure.
Mentor and direct team members for timely completion of assigned projects.
Assist in staff recruitment, training, performance evaluation, promotion, retention and termination activities.
Communicate team department goals and procedures to team members.
Ensure team follows best practices and maintain service level agreements
Perform Project Management client and internal revenue cycle projects across the Ensemble Lead project teams through initiation, planning, executing/monitoring and controlling, and closing of designated projects Ensure project work is well-defined and planned;
This includes thorough scope definition, estimation, cost-budgeting, resourcing, scheduling, and placing under ongoing change control Ensure effective risk, issue, action, and change management, including timely decision making for risks and changes, timely issue resolution, and comprehensive action management Establish, maintain and execute an effective communications plan serving all stakeholder needs.
Inherent Technologies