Candidate Information Name Available: Register for Free Title Customer Service Target Location US-MI-Plymouth Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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                               Candidate's Name
                                   Street Address  Greenbriar Lane
                                     Plymouth MI Street Address
                                     Phone: PHONE NUMBER AVAILABLE
                               Email: EMAIL AVAILABLE


Objective: Seeking a position with an organization which will require the utilization of
customer service skills, abilities and education acquired through years of experience.


Education:
Kaplan University
11/2014
Program: Associates of Applied Science in Business Administration
Current GPA: 3.85

Experience:
08/2013-Present: Hanson s. Troy, MI.
Customer care representative.
       Set appointments with customers over the phone
       Answer customer questions and asked appropriate questions to determine customer need
       Train new employees on phone procedures and handling customer over the phone


07/2009-12/2012: Quicken Loans/One Reverse Mortgage. Detroit, MI.
Licensed traditional and reverse mortgage banker.
       Assisted in the training and development of new employees
        Coached and developed team members to be motivated and reach their full potential
        Strong knowledge of operating systems for Reverse mortgage and Traditional mortgages
       Worked with customers over the phone to determine client s goals and objectives


09/2008-04/2009: B&F Supply. Duluth, MN.
Office Manager.
       Handling and management of store inventory
       Tracking inventory and sales volumes from sales staff
       Inside sales and supply ordering
01/2006-06/2007: Charter One Bank. Chicago, IL.
Personal Banker.
       Strong knowledge of financial products to meet financial goals of customers
       Led weekly meetings to update the staff of changes within the financial industry
       Tracking banking center numbers in all areas on an ongoing basis to ensure branch is
       meeting all stated goals and objectives


05/1995-2005: JP Morgan Chase Bank. Redford/Belleville, MI.
Licensed Personal Banker/Supervisor.
       Supervisor duties included ensuring all deadlines were met for all outgoing work by
       monitoring work flow between three departments
       Provided coaching and development to team members
       Conducted meetings with team members to detail departmental and operational changes
       and give feedback on individual performance