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Title Technical Support Specialist
Target Location US-WI-Madison
Email Available with paid plan
Phone Available with paid plan
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  Candidate's Name
                               Programmer AnalystPHONE NUMBER AVAILABLE   LINKEDIN LINK AVAILABLEMadison, WI Street Address             EMAIL AVAILABLESkills Overview   |Languages    |Systems      |Document Tools  |Products      |Subjects          ||Java,        |Unix         |FrameMaker      |Technical     |Physics           ||Javascript   |Linux        |Rational Doors  |Writing       |Medical Technology||C#.net,      |Windows      |Microsoft Word  |Programs      |                  ||vb.net       |Windows      |Microsoft       |Tests/Reports |Modeling &        ||C/C++        |Server       |PowerPoint      |Analysis      |Simulation        ||HTML/CSS     |VxWorks      |Microsoft Excel |Requirements  |Optimization      ||MATLAB       |PowerHawk    |Microsoft Visio |Algorithms    |Navigation Systems||SQL          |PowerMaxion  |Interleaf       |Optimization  |                  ||Python       |             |LaTeX           |Collaboration |Real-Time Systems ||FORTRAN      |             |GIMP            |Training      |Resource          ||Shell Script |             |                |              |Management        |Education and CertificationsCertificate, Java Development (candidate)    Madison College; Madison WIB.S.,   Physics               Wheaton College; Wheaton ILCertification, EpicCare Ambulatory Internal        Epic Systems, Verona WICertification, EpicCare Link Internal        Epic Systems, Verona WICertification, MyChart Internal         Epic Systems, Verona WICertification, Epic Patient Portal Internal        Epic Systems, Verona WICertification, Cache Programming Internal          Epic Systems, Verona WIProfessional ExperienceSelf-Employed Consultant, Madison WI    November 2015 - Present . System Administrator      Providing IT systems project support to USBank   and Gander Mountain . Equipment Technician      Testing liquid chromatographers for basic   functionality . Student             Upgrading skills in multiple computer languages and   technologiesEpic Systems, Verona, WI     July 2014 - November 2015Technical Support    Provided direct support for patient portal softwareapplication to four hospital systems . Resolved customer issues. Used in-house ticketing system to document   problems and solutions . Facilitated resolution of interface issues with personal medical   information devices . Designed SQL reports for customers using Clarity . Used HTML, CSS, and GIMP to customize websites on Windows Servers for   customers . Guided customer reconstruction of their patient portal, restoring   disaster recovery capabilities . Trained customer analysts and Epic technical support staff in applying   updates and diagnosing problems . Collaborated with customer analysts on debugging device interface for   personal medical device . Facilitated technical discussions on data presentation issues between   developers and customer representativesSelf-Employed Consultant, Philadelphia, PA   January 2014 - May 2014System Administrator    Provided IT systems administration to a cleaningand restoration business . Upgraded computers from Windows XP to Windows 7 . Reinstalled business software on the upgraded computers . Replaced and configured company routerEsperanza Health Center, Philadelphia, PA    May 2013 to December 2013Acting System Administrator    Provided IT systems administration to ahealth center during transition . Resolved user issues including both network and Windows computer problems . Installed and configured firewalls at three sites for full redundancy.   Documented changes in Visio . Reprogrammed automated phone system to provide modified option tree.   Documented changes in Visio . Migrated practice from Outlook to gmail to provide greater access,   flexibility, and data protection . Proactively updated antivirus software across the network to dozens of   computersEsperanza College, Philadelphia, PA     January 2013 to June 2014Professor Taught physical sciences class to three sections of students . Updated course presentations in online application . Purchased and utilized a wide range of scientific demonstration itemsA+ Test Prep and Tutoring, Jenkintown, PA    September 2013 to June 2014Tutor    Tutored high school students in SAT and ACT test preparation andin physicsLockheed Martin Corporation, Moorestown, NJ  March 1996 - August 2012Senior Member of Engineering Staff    Provided direct support forclassified system development programs . Developed test drivers, analysis software, and modeling and simulation   software in a combination of C, C++, MATLAB, Excel VBA, Unix shell, and   Python . Tested software on Unix, Windows, Linux, VxWorks, PowerHawk, and   PowerMaxion operating systems . Reduced run time of MATLAB analysis software 75% through profiling and   proper sequencing of processing . Used a variety of tools, including Interleaf, FrameMaker, Rational DOORS,   and MS Word to develop computer software requirements at multiple levels   of specificity . Developed a full suite of software documentation including user manuals   and performance characteristic reports using MS Word . Led requirements development and software testing efforts on two resource   management systems. . Documented and presented simulation results using PowerPoint and Excel . Wrote commendation-winning report on missile defense simulation results   for the US congress . Wrote two white papers on optimized missile defense planning . Developed and administered training on Lockheed Martin software to   customers . Developed US patent now property of Lockheed Martin . Developed cost/schedule estimates for developing new capabilities . Led project that saved a Billion-Dollar program . Originated time synchronization concept that saved customer tens of   thousands of dollars

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