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Phone: PHONE NUMBER AVAILABLE
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Security Clearance US Government Secret Security Clearance
Certifications Network+ Certified, Security+ Certified, A+ Certified, Server + Certified, Dell
Certified System Engineer (DCSE), CCNA training, VTSP, VSP, VCP training,
Awards 3 AAM (Army Achievement Medal) 2 ARCOM (Army Accommodation Medal)
Experience
Southern Data Solutions April 2016 Current
Solutions Engineer
Generate projects based off network and security assessment
Implement new tech or upgrade current (Servers, Server OS, VoIP, Internet Circuits, etc)
Manage VM hosts and VM cluster environments
Some upselling of services (Hardware, software, BDR solutions)
Onsite and remote end user support
Network and domain administration
Project management
Server migrations and virtualization
Migrations to 365 and Azure
Administration using AD and GPO
Network design and implementation
Network admin configuring VPNs, VLANs, firewall site-to-site connections
All Covered (a Konica Minolta Company) July 2015 April 2016
Systems Engineer
Cloud support and administration (Citrix - Creating users, configuring client desktops, adding
applications, and devices)
Managed systems support and administration (Configuring/Managing Active Diretory and
Exchange)
Network troubleshooting and support (Configuring routers, switches, and firewalls Cisco,
SonicWall, HP, and Dell)
Project management (Server deployments and migrations onsite/datacenter)
Managing server images/backups and backup equipment (StorageCraft)
Remote and onsite support (Assist 3rd party vendors with app/hardware support
PC and server building/repair (OS installations/recovery)
Aventis Systems Inc, Marietta, GA April 2013 July 2015
Systems Technician
Repair servers, storage units, workstations, desktops, laptops, network equipment, and
monitors under warrantee
Troubleshoot enterprise level equipment
Build, repair, and configure Cisco networking equipment
Install server OS/VMware and configure server roles
Maintain up-to-date images for servers and PCs
QA testing on all outgoing machines
Ensure all units have latest firmware revisions
United States Army Reserve, Atlanta, GA September 2003 2011
25 Bravo Information Systems Analyst Operator
Serve as Help desk personnel/Systems Administrator
Configure Cisco routers and switches/Network engineering
Manage and configure VOIP systems
Software Support (Windows, Lotus, and MS apps)
Troubleshoot connectivity issues
Manage and provide support to users and their accounts
PC/Electronics repair and maintenance
Inventory/Logistics (Computer life cycle and overseeing transport of all technical inventory)
Smart Tech Inc January 2013 - April 2013
Dell Field Techician
Contact customers and schedule appointments
Retrieve Dell components from Fedex
Troubleshoot Dell PCs and replace components as necessary
Return faulty component to dell
Log troubleshooting steps and actions
Foot Solutions Inc. Marietta, GA September 2007 October 2008
System Administrator
Database management/report writing (SAP, Retail Star servers, SQL)
System and network implementations (Web conferencing systems, CRM, Cisco firewall)
IP telephone management (PBX)
Adjusting network infrastructure for security and performance
Manage emailing servers and upgraded from POP3 to Exchange
Software and Hardware support/PC repair
System performance optimization
Georgia Pacific Atlanta, GA August 2007 September 2007
Technical Support Analyst
First line application support
Report writing using SQL
Data mining for developer use
Enfotrust Networks Inc. Kennesaw, GA February 2005 July 2007
Technical Support Specialist
Troubleshoot company software along with host hardware
Performed functional testing and data validation
Compile data/records of errors and solutions
Reported errors to development team through Test Director
Provided client users with training on both software and hardware
Build customer relations with potential clientele
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