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Candidate's Name
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SUMMARY
A transformative and highly innovative senior IT manager with a proven track record in managing and leading large-scale technical enterprise initiatives. Solid experience working with business and technology to ensure alignment at both strategic and tactical levels. Leverages expertise in enterprise content management, process creation, software and database management, software delivery, tools development, metrics reporting, vendor management, and content delivery. Core competencies in developing and executing strategic technology initiatives that drive efforts related to increasing revenue while reducing operational costs across the business and technological areas. Recognized for assuming control of systems/technologies, obtaining critical reliability, and implementing needed enhancements.

EXPERIENCE
KAPLAN, INC. New York, New York and Chicago, Illinois
Executive Director 1992-Present
Managed, supported, and enhanced diverse enterprise systems, including document management, learning content management, digital asset management (DAM), and collaboration/messaging systems. Oversaw and supported organization's usage of Akamai content delivery network that included cloud hosting of static objects and both on-demand and live streaming video delivery. Managed third-party vendors of SaaS systems and managed services. Directed and mentored internal as well as outsourced support team. Developed and reported usage and reliability metrics of systems/environments.
Kaplan Higher & Professional Education
Reimagined and implemented technologies and systems used to develop and produce online course media and XML-based (DITA and QTI) presentation-independent content, providing single-source, multichannel publishing while significantly reducing time to market and trimming content production staff by 80%.
Reduced costs of cloud-based enterprise systems by 50%   fully taking advantage of Amazon Web Services (AWS) capabilities.
Identified and enacted new video encoding tool and player yielding nearly 100% acceptance across all browsers and operating systems.
Implemented, managed, and supported CDN-based content hosting and delivery for both web content and streaming video (on-demand and live) providing 100% uptime and availability.
Mentored onshore and offshore software development and user groups involved in wide variety of software project implementations (eCatalog, Outcome Repository, new LMS implementations, etc.).

Kaplan Professional
Took ownership of failing online course delivery platform implementation, transforming into one of the first online course platforms for continuing professional education in the regulated licensing sector.
Built, managed, and directed cohesive hybrid team of architects, developers, analysts, and QA personnel.
Successfully transitioned software development of second generation educational course authoring and delivery system to locally based team while improving system capability and stability.
Stabilized and refactored online learning content authoring and delivery systems to fully functional and cost-effective status, utilizing third-party managed services.

Kaplan Test Preparation
Envisioned, created, developed, managed, and supported distributed database-driven software system to quickly and effectively analyze student exam performance with  expert-level  directed feedback.
Assumed leadership and management of organization s first lead management software system, leading to successful utilization while replacement system was in development.
Implemented first useable email system for enterprise.


ADDITIONAL EXPERIENCE
THE RONKIN EDUCATIONAL GROUP, Boca Raton, Florida, Vice President, Information Systems. Led all technological innovation throughout organization. Managed development and implementation of branch office client management and accounting system. Designed, configured, and deployed branch office computer systems used by students and staff.
COMPUTRON TECHNOLOGIES, INC., Fort Lauderdale, Florida and Secaucus, New Jersey, Account Executive, Florida and Latin America. Managed and operated satellite office in South Florida. Performed sales activities of high-end financial accounting solution for existing and new clients within Florida and Latin America regions.

TECHNICAL SKILLS

Servers/Systems
JBoss, Tomcat, Apache, Oracle WebLogic, Alfresco Document Management, OpenText Media Management
Databases
Oracle, MySQL, PostgreSQL, MS SQL
Tools
Ant, Log4j, Bugzilla, FOP, XSLT, XML, DITA, ESB, Kaltura, JW Player
Source Code Control
Git, SVN, Perforce
Operating Systems
Linux, UNIX, Windows, macOS, iOS
Environments
AWS, Rackspace, VMware, Akamai
Languages
Java, HTML, CSS

EDUCATION
UNIVERSITY OF MIAMI, Miami, Florida MBA
UNIVERSITY OF MICHIGAN, Ann Arbor, Michigan BS, Microbiology

LANGUAGE
Spanish as a second language