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Click here or scroll down to respond to this candidateCandidate's Name , MHA, RRTSUMMARYMary Anne is a Senior healthcare executive with experience in multiple healthcare settings spanning the continuum including acute care, ambulatory, home care and hospice ranging from national for-profits to small community non-profit organizations. She has diversified experience in strategic planning, fiscal management, fund development, operations, human resources, quality and risk, professional development, Provider and Board relations. Passionate, value-driven leader who pursues excellence through balancing purpose and profit.PROFESSIONAL EXPERIENCETelligen 2023Senior Quality Improvement Facilitator serving IllinoisSimiTree Consulting 2021-2022Hospice Interim Executive Director with assignments in in Iowa and IllinoisIndependent Consulting & Interim Management Positionsfor hospice in AZ, TX, IL, IA 2017-2021 Interim Administrator, turn around operations of two hospital owned (JV) hospice Interim Administrator after poor survey-Assessed and audited for regulatory compliance Operational Consulting-Provided recommendations for resources and improvement QAPI Coordinator-Provided compliance program integration along with organizational educationOnline Education, Coaching and Mentoring 2019-2020 Assisted new Hospice Executive Director through education, coaching, and mentoring Taught Hospice regulations through boot campHeartland Hospice, Northbrook, IL 2015 - 2016National Healthcare OrganizationAdministratorResponsible for overall direction and operation of hospice branch.Beloit Regional Hospice, Beloit, WI 2011 - 2015Freestanding, community, non-profit hospice serving five counties in Wisconsin and Illinois.Executive DirectorReported to the Board of Directors. Responsible for overall direction and operation of the hospice. Organization has a 4 million dollar annual operating budget with 50 employees. Seven direct reports. Coordinated and organized a Human Resource transition from outsourcing to a Professional Employee Organization (PEO) to an Administrative Service Organization (ASO) bringing the HR functions in-house for the first time resulting in the creation of an Employee Handbook, policies, procedures, processes and forms. Created a monitoring and measuring system for the Strategic Plans goals, objectives, strategies and action plans by aligning metrics with goals that resulted in processes to develop leaderships accountability for reporting and thorough communication to the Board. Instituted an organization-wide performance improvement project resulting in family satisfaction scores at the 95th percentile using a variety of customer service techniques. Drove financial results from zero profit to a 4% net operational margin. Changed a culture from top-down to one of staff engagement and empowerment resulting in functioning committees, teaming and collaboration. Designed Facility Build-Out of existing space and a new Branch office resulting in the creation of beautiful and thoughtful space to enhance the sacred work of hospice for the employees, patients, families, clients and the community at-large. Successfully recruited for Medical Director position One of three founding members of a hospice alliance forming a cooperative alliancePeer Quality BenchmarkingBest Practice and Forms Development and ImplementationShared efficiencies and economies of scaleUniversity of Illinois, McKinley Health Center, Urbana, IL 2008 - 2011Freestanding ambulatory health care clinic serving 42,000 students in central Illinois. Clinic offered full range of medical and psychiatric services including rehab, lab and X-Ray.Assistant Director, Program Support ServicesReported to the Director. As part of the Senior Leadership I had responsibilities for Quality, Risk, accreditation and Medical Staff Relations including Peer Review, CME Education and Credentialing and Facilities. Two direct reports. Developed physician benchmarking study for the first time resulting in an appreciation of comparing internal aggregated data against national data which led to improved scores and better patient care. Instituted a program evaluation and needs assessment questionnaire to the entire 42,000 student population that resulted in identifying new opportunities for programs and hours, signage and several performance improvement projects. Managed the patient satisfaction program internally and introduced the priority index resulting in learning correlations to improve patient care.Decatur Memorial Hospital, Decatur, IL 2007 - 2008Community, not-for-profit, private healthcare system providing over 75 services and twelve Centers of Excellences serving central Illinois. The organization has 300 acute beds, 30 satellite offices, surgical outpatient centers, home care and hospice. The organization has over 2500 employees and 300 physicians.Internal Six Sigma ConsultantReported to the VP of Finance. Responsible for internal consulting for the hospital, ambulatory home care and hospice programs in all business areas including HR, Finance, Administration, Operations, Clinical and Quality Implemented an electronic monitoring and notification system for compliance and changes with the law, regulations, policies and OIG high risk areas to all business units resulting in zero noncompliance. Co-managed physician medical group office start-up resulting in opening of office ahead of schedule. Facilitated a six sigma project in billing and reimbursement that resulted in the change of processes that brought results that exceeded the directors goals. Facilitated several Root Causes Analysis, Failure Mode Effect Criticality Analysis and Lean Methodology projects resulting in improved Quality of Care.Journey Care (formerly Hospice of Northeastern Illinois), Barrington, IL 2004 - 2007Freestanding, community, non-profit hospice serving several counties in northern Illinois. Patient census was over 100 with 80 employees.Director of Quality Management and EducationReported to the CEO/President. As part of the Senior Leadership; I had responsibilities for oversight of Quality, Risk Management, contracts, Legal, Accreditation and Staff education and Medical Records. Built infrastructure for sustainable programs in Quality, Risk and Accreditation that resulted in the improvement of internal operational processes and the hard-wiring of reporting and accountability. Managed outsourcing of employee satisfaction survey and action plans, increasing scores from the 75% to 95% percentile teaming with Press Ganey. Designed curriculum and facilitated workshops for Leadership that resulted in improvement in knowledge, understanding and application. Facilitated implementation of 100% electronic medical record.Walgreens Health Initiatives, Elmhurst, IL 1999 - 2003For-profit, start-up home care initiative in pharmacy infusion, respiratory therapy and rehab serving six states through 25 branchesManager, Quality ImprovementReported to the Director of Respiratory. Responsibilities were to develop, implement and monitor the Quality Management program for a new and growing home care organization. Developed a Balanced Scorecard for the organization resulting in its use determining the pharmacy and branch manager of the year award. Developed and implemented the performance improvement methodology used across the country. Completed the curriculum writing and design of an educational monograph for CEs for over 1000 pharmacists within the parent company. Developed new methodologies for the delivery of customer satisfaction surveys including phone delivery which resulted in improving return rates. Developed and implemented the 360 evaluation tools and processes resulting in 100% employee participation.The Joint Commission, Oak Brook, IL 1998-1999Nonprofit accrediting agency for healthcare organizationsProgram ManagerReported to the Director of Hospital Programs within the Department of Education Programs. Responsibilities for planning, development, implementation and oversight of accreditation and survey readiness programs, surveyor education planning and conference planning. Program manager for the first surveyor cross-training education program for all health care programs. Program manager for Ethics, Patient and Family Education, Improving Organization Performance: Tools and Techniques in Performance Improvement, Minimizing Medication Errors, Survey Process for the hospital program line (multi, large, small and rural) and developed all materials for programs. Used Project Management softwareRespiratory Health Association of Metropolitan Chicago (formerly American Lung Association of Metropolitan Chicago), Chicago, IL 1993-1998Nonprofit public health organization dedicated to research, education and advocacy activities for community lung healthDirector of Patient and Professional EducationReported to the Deputy Director. Responsible for the asthma camp, community and professional education, conference planning, support groups, outreach, coalition building, volunteer and intern management, income and financial development including grant writing, marketing, advocacy initiatives for lung health, board engagement through committees and participation on national committees. Advocacy and Policy initiatives included beginning work with the School Work Group and the Self Medication Administration Policy for the Chicago Public Schools, asthma education delivered to all the school nurses in the Chicago Public School at their annual education program, development of a Patients Rights Advocacy Task Force and review of bills in the House that related to managed care. Extensive coalition building within the community through local grass roots movements and committees such as the Henry Horner/Westhaven Pediatric Program and extensive coalition building among professionals resulting in the creation of the Chicago Asthma Consortium.Various Respiratory Clinical Positions in Healthcare 1978 1983Experience in Adult, Pediatrics and Neonatal Childrens Memorial Hospital, Chicago, IL Rush University Medical Center, Chicago, IL Columbus Hospital, Chicago, IL Rockford Memorial Medical Center, Rockford, IL Advocate Good Shepherd, Barrington, ILPROFESSIONAL CERTIFICATION Il State License Temporarily Reinstated 4/7/20-9/30/20 for COVID-19 COVID-19 Contact Tracing Course from John Hopkins University Registered by the National Board of Respiratory Therapists #15463 Previously Licensed Respiratory Care Practitioner #194.003825EDUCATIONMaster of Healthcare Administration 1989Governors State University, University Park, ILBachelor of Arts, Health Sciences Administration 1983National Louis University, Chicago, ILAssociate in Respiratory Therapy 1980Rock Valley College, Rockford, IL |
