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Click here or scroll down to respond to this candidateCandidate's Name
Deltona, FL PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEObjective Provide excellent customer service in a call center environment or place of business where I can display my excellent customer service and people skills.Education High School Diploma Currently working on a degree in health sciences Skills & AbilitiesCOMPUTER/PERSONAL SKILLS Experienced in Microsoft Office programs; type 40 wpm; ability to type and research while communicating by telephone. Successfully carried out positions of leadership as Supervisor, Shift Leader and Manager Seven years of call center environment experience Work well with all levels of management Team player with sharpened people skillsSALES Extensive experience in retail and met sales objectives as required COMMUNICATION Fully bilingual (English/Spanish) with outstanding verbal and written communication ExperienceFDA/CALL CENTER TEAM MANAGER CONVERGYS, LAKE MARY, FL 2014 TO PRESENT Over night shift manager : Assess calls for urgency; provide proper web resources to citizen inquiring about FDA drug recalls; document drug interaction information in proper databases; forward FDA medical emergencies to proper governmental entities for immediate escalations; provide on call personnel with information needed for non-approved FDA drug dispensation Met metrics requirement for AHT and FDA Confidentiality regulations. CUSTOMER SERVICE SAVE YOUR HOMES, INC., DEBARY, FL 2013 TO 2014 Worked with a national foreclosure center to provide assistance for mortgage/foreclosure relief Reviewed cases for approval based on FL standards Marketing, promotions and sales efforts carried out as needed PG 2Candidate's Name
STORE MANAGER CHECK N GO, LAKE MARY, FL 2009 TO 2012 Opened and closed store as required Hired, trained and supervised personnel Provided check cashing service; approved/declined payroll advances Carried out bill payment through Western Union, MoneyGram and direct pay to utility companies Heavy telephone and face to face customer service NIGHT MANAGER DUNKIN DONUTS, SANFORD, FL 2007 TO 2009 Maintained stock according to regulations to ensure full inventory availability as needed Overall store maintenance, sales, order expediting and training of all personnel Night drops and light bookkeeping responsibilities Shift lead position promoted to night managerREFERENCES ARE AVAILABLE UPON REQUESTPage 2 |
