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NATHANAELLETHERMINOREMAIL AVAILABLEomPHONE NUMBER AVAILABLEFLoridaProactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. PROFESSIONAL SUMMARYAugustin Global Insurance - Insurance Sales Representative 04/2022 - CurrentArrow workforce solution - Call Center Representative 06/2017 - 08/2020WORK HISTORYSold auto, home, life, and other various insurance products to individuals within assigned territory using consultative selling techniques.Maintained detailed records of customer information and policy sales.Generated quotes and proposals for clients to match individual needs.Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concernsProvided primary customer support to internal and external customers Updated account information to maintain customer records Responded to customer requests for products, services and company informationOpen and maintain customer accounts by recording account information Apply and determine eligibility for health and dental insurance Help customers cancel coverage when needed Manage large amounts of incoming calls Go extra mile to engage customers Managed over 50 customer calls per dayPlaced outbound customer service or customer satisfaction calls to follow up on issues.Achieved high satisfaction rating through proactive one-call resolutions of customer issues.Responded to customer calls and emails to answer questions about products and services.Adhered to company policies and scripts to consistently achieve call-time and quality standards.SKILLS Microsoft Excel Microsoft Word Microsoft powerpoint Report Writing Customer Service Active ListeningVerbal and WrittenCommunication Attention to Detail Advanced Planning Customer Response Teamwork and Collaboration Fluent in English Customer Relationships Efficiency and Time Management Serve Customers Microsoft Windows Microsoft Office Strong Working Relationships Greet Guests High-Volume Environments Call Center Operations Customer Support Bilingual (Haitian Creole)Maynard Evans High SchoolOrlando  05/2019High School Diploma: GeneralstudiesEDUCATION Awarded Honor RollOrange Technical CollegeWinter Park  05/2019Technical College Diploma :Administrative Office Specialist Scholarship Recipient 3.2 GPACERTIFICATIONSFinancial Literacy (BB&TFinancial Foundation) Microsoft Office Specialist Microsoft word certify Administrative office specialist Front desk specialist Information technology AssistantSouth Florida Security Group - Unarmed Security Ocer 11/2020 - 02/2022 Florida security GroupMiami, orida, Identied security issues, drafted incident reports and contacted law enforcement when needed Detected suspicious behavior and prevented illegal activity Responded to and thoroughly investigated all reported incidents to protect company assetsPatrolled apartment facility every 30 minutes to look for suspicious activities.Responded quickly to incidents and assessed active situations for security concerns.Verified each individual's right to enter restricted areas and denied access to unauthorized persons.Completed full building and grounds patrols to spot and investigate concerns.Conducted safety checks, inventory checks and security assessments to apply protective measures.Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.Patrolled parking lots and garages to determine security of vehicles and property.