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Candidate's Name
Customer Service RepresentativeCONTACTP: PHONE NUMBER AVAILABLEE: EMAIL AVAILABLEA: Waldorf, MDEDUCATIONMaurice J. McDonough high schoolHigh School Diploma2018-2021Pomfret, MDSKILLS Microsoft Software Inventory/supply management Prioritization/problem solving Cloud management Troubleshooting Billing Specialist Record-keeping Calendar managementCERTIFICATIONS High School Diploma 2021SUMMARY/OBJECTIVEDynamic and energetic professional with three years of customer service experience. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.WORK EXPERIENCEAshley HomestoreCustomer Service Representative, Brandywine MD, 05/2022-Present Made 30+ outbound calls per day to follow up with customers who were overdue in their payments Helped develop new customer service rep training program that cut training time in half from 1 month to 2 weeks Consistently exceeded weekly credit card application targets by 10%+ with innovative upselling techniques Document, assess, prioritize, classify, escalate or dispatch to determine the best solution based on the issue and details provided by the customer Answer external phone calls on behalf of the organization and route them to the appropriate department Follow approved policies and procedures, Communicate clearly and effectively in verbal and written formatsDMV Vision Care - For Eyes OpticalCustomer Service Representative, Waldorf MD, 04/2020-08/2021 Schedule and confirm office visits using a scheduling system . Enter and manage patient information Manage travel arrangements for the CEO. Order stationary as needed. Produced reports, presentations, flyers, and spreadsheets. Billing all major insurance companies. Creating correspondence as needed. Organized and fulfilled meetings for management. Performed software and hardware upgrades and installations involving multiple computers, printers, multi printers, and peripherals. Provided users with information, guidance, and instruction on the use of desktop, hardware and software Perform pre-examination and ancillary tests prior to the patient seeing the optometrist.