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Baltimore, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHighly accomplished and versatile professional with a diverse background in management, bartending, customer service, marketing, and travel industries. Proven expertise in driving business growth, managing teams, and delivering exceptional customer service. Possess strong leadership, organizational, and problem-solving skills honed through extensive experience in various roles. Work ExperienceCooThe Tattoo Industry Magazine - Pine Bluff, ARJanuary 2021 to Present Conduct interviews with artists and contribute to editorial pieces. Utilize social media marketing strategies to increase brand visibility. Attend and participate in magazine functions, involving travel. Assistant ManagerOak Grove Liquors & Check Cashing / Tag & Title/ Tax Prep - Baltimore, MD January 2003 to July 2023 Skillfully manage inventory, optimizing stock levels to meet customer demands and reduce overhead costs. Demonstrate exceptional customer service skills, building lasting relationships with patrons and fostering a loyal customer base. Take charge of tag & title services, handling paperwork efficiently. Payroll and employee onboarding ( i-9 forms etc) Tax preparationArea Salon Manager/ bartenderTuneup the Manly Salon - Spring, TXJanuary 2017 to December 2020 Successfully managed 20+ employees. Provided bartending services and ensured excellent customer experiences. Oversaw inventory, scheduling, hiring, and team building for 2 salon locations. Social Media Marketing & Promotion ManagerNuTrim Waist - Hollywood, CAJanuary 2014 to December 2017 Drove successful social media marketing campaigns, increasing brand visibility and driving traffic to the NuTrim Waist website. Managed the affiliate program, cultivating relationships with partners to expand the customer base and boost sales.Telemarketing/Survey InterviewerConsumer Pulse - Rosedale, MDJanuary 2006 to February 2009 Successfully handled objections and turned hesitant prospects into satisfied customers. Conducted effective follow-up calls, increasing repeat sales by and establishing long-term client relationships. Collaborated with the sales team to share insights and best practices, contributing to the overall success of the department.EducationCertificate in Medical CodingTowson University - Towson, MDDecember 2023 to PresentHigh School DiplomaKenwood High Ib And Sports Science1997 to 2000Skills Social Media ManagementMarketingCustomer ServiceOperations ManagementMicrosoft OfficeAdministrative SkillsSenior LeadershipStrategic PlanningSupervising ExperienceTime ManagementTeam CollaborationProblem Solving Customer service Typing Sales Telemarketing Conflict management Clerical experience Interviewing Payroll Hospitality Marketing Analysis skills Mobile applications Retail sales Basic math Fashion styling Computer skills Windows Microsoft Word Administrative experience Organizational skills Microsoft Excel Front desk Google Docs Computer literacy HIPAA Medical terminology Documentation reviewLinksLINKEDIN LINK AVAILABLECertifications and LicensesDriver's LicenseBartender License