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Role:- Atlassian Administrator

Location:- Glendale, CA or Anaheim, CA

Duration:- Long-term Contract

Looking for an experienced Atlassian Administrator to support Client MyJira and MyWiki Data Center Platforms/our AWS hosted Jira and Confluence Data Center Platforms with over 46 installed plugins/applications. Responsibilities include all aspects of end-user support, space configuration, and automation for these business-critical applications. The Atlassian Administrator will be working under the technical direction of the DPEP T&D Business Operations Sr. Manager on the Agile Tools & Collaboration Team. Create, manage, and support all administrative functions associated with the Atlassian product suite
Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations
Support all teams across the organization that use our Jira instance to manage their work
Support and resolve issues as they arise with Jira Projects and Confluence Spaces
Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests
Serve as subject matter expert for Atlassian products
Research Atlassian products including their upcoming features/releases which can be used for continuous improvements
Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality
Install, manage, and administer Jira and Confluence plugins/applications
Understand system architecture of upstream and downstream impacts when implementing solutions
Investigate and perform advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required
Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams
Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgrades
Work with Product Manager to document and publish user guides (training material) and best practices
Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.
Refine current Jira processes to be more streamlined and uniform for teams
Execute Production deployments during non-business hours
Must have customer service driven mindset with strong relationship building skills

Hours : PST Hours

• 4 or more years of relevant job experience in a large (10,000+ users) Atlassian server environment (not Atlassian cloud, but server or data center versions)
  Proficient in Confluence space administration
  Deep expertise in Jira workflow administration and JQL skills
  Jira Advanced Roadmap experience is a plus
  Process governance experience or strong automation workflow knowledge
  Working knowledge and coding/scripting experience using Python or Groovy
  Experience with REST API and JSON
  Proven track record with Atlassian plugin installations and upgrades
  Hands-on experience supporting Atlassian tools in on-prem or AWS environments
  Experience with Agile methodology lifecycle
  Excellent time management and prioritization skills
  Ability to work in a collaborative, team environment
  Strong analytical and problem-solving skills
  Proficient in both verbal and written communication in English and attention to detail
  Strong interpersonal skills to communicate with stakeholders