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• Work on support tickets assigned from the company Help Desk Ticketing System, updating the system with work performed
• Image / provision laptops, desktops, VoiP phones and VDI systems for new employees, ensure that all machines are properly configured for employee first use
• Backup and Transfer data from old systems to new systems
• Check in and inventory of all new PC equipment & peripherals
• Maintain inventory of assets in our asset management software
• Install software updates and security patches on client computers
• Provides technical assistance to resolve issues related to computer hardware and software, including printing and Windows / Mac operating systems
• Basic knowledge of NTFS, File/Folder permissions and privileged access
• Assists with PC and peripheral setups for customer walkups
• Work with waste vendors to decommission / recycle old assets
• Other duties as assigned

Requirements

• Associate's degree in IT related discipline or a minimum of 2 years' experience on a technical Service Desk or a bachelor's degree in computer science or related field
• COMPTIA A+ or Network+
• Familiarity with deploying Windows 10 and Microsoft Intune.
• Microsoft Certified Solutions Associate
• Prior Experience with VMWare View Administrator, Office 365 and IT Asset Management

• Minimum of 2 years in a customer service role
• Minimum of 1 year supporting Windows 7/10 on a Service Desk
• Working knowledge of computer diagnostic utilities
• Basic knowledge of commercial software licensing agreements
• Understanding of Active Directory objects for management of users and computers
• Must have good customer service and teamwork skills, a positive attitude, good judgement, technical and analytical aptitude

Benefits

• Custom Training & Development Programs
• Competitive Paid Time Off Benefits
• Competitive Salary
• Healthcare Plan (Medical, Dental & Vision)
• 401(k) with Employer Match
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Compensation Range

The anticipated compensation range for this position is $18 - 23 hourly. Many factors will be taken into consideration when determining the compensation rate for a potential new employee such as education, training, experience, work location, etc.