Roles & Responsibilities :

Coordination with vendors for escalation

Preparing & validation of Root Cause Analysis

Preparation & Updating of Network diagram - LAN/WAN topology on Periodic Basis

Configuration & Validating the Configuration of new network devices prepared by L1Egg

Syslog analysis & Preparing Action Plan for Critical Alerts to Resolve the Issues

Good Knowledge of Incidents Management & Change management

Coordination with vendors for escalation

Preparing & validation of Root Cause Analysis

Review of Network Device Hardening Mechanism on Periodic Basis

Configure and troubleshooting routing protocols like IGRP, EIGRP and OSPF

Configuring and troubleshooting the Cisco switches

Assigning severity to the Incidents logged based on the definition.

Logging Problem Ticket for unresolved Incidents with Technical Service

Sending Security Alert messages on newly found vulnerabilities

Installation of security patches & bug fixes on High Critical Devices

System health checks for all Network devices & Action plan for any issues or Observations

Skills:

1. CCNP Certifications and Hands on experience on Switching & Routing

2. CISCO Firewall (FTD ). Checkpoint, and FortiGate firewall Hands on experience

3. Good Knowledge in the Cisco Products link CISCO ASA, Paloalto,Cisco Prime Infrastructure, Identity Service Engine, WLC, Nexus etc.

Soft Skills:

1. Good Communication and Writing Skills

2. Problem Solving Skills

3. Quick learning of new Mgt Skills

4. Proactive and Progressive Mind set.