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NOC 22221: Technical support specialist – information technology (IT)
Employer: Lower Mainland Society for Community Living
Job details
• Location Vancouver, BC V5X 3E8
• Salary: $30.80 hourly / 40 hours per Week
• Terms of employment: Permanent employment: Full time
• Day
• Start date: Starts as soon as possible
• Benefits: Health benefits, Financial benefits
• vacancies1 vacancy
Overview
Languages: English
Education: College/CEGEP
Experience: Experience an asset
Responsibilities
Tasks
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
Additional information
Work conditions and physical capabilities
• Work under pressure
• Tight deadlines
• Attention to detail
Personal suitability
• Accurate
• Organized
• Time management
Benefits
Health benefits
• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits
Financial benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)
How to apply
By email
jobposts@lmscl.org
Include this reference number in your application
NOC22221 technical support specialist