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Saber Well Consulting Ltd. offers reliable IT solutions that assist businesses in making informed decisions, enhancing efficiency, and fostering sustainable growth. Our commitment is to provide advanced strategies tailored to meet the unique needs of our clients. Currently, we are seeking a Technical Support Analyst. You will play a crucial role in resolving our clients' technical challenges. Your expertise will be pivotal in diagnosing, troubleshooting, and resolving hardware and software issues, ensuring smooth and efficient operation of our clients' IT systems. By working closely with clients, you will provide not just solutions, but also valuable advice and training.

Employer Information

Company name: Saber Well Consulting Ltd.
Business Address: 8440 154 Street Surrey BC V3S 6H3

Position Description

Position: Technical Support Analyst
Type of employment: Full- time; permanent
No of positions: 1
Anticipated Start date: As soon as possible
Work Location: Various locations in BC (as per company’s contracts with the clients)

Salary and Benefits

Salary: $31.00 per hour
Overtime and Vacation Pay
Stable & full-time employment
Work-life balance through flexible and accommodating work environment.
A supportive and inclusive work environment that encourages innovation and collaboration.
Exciting opportunities for skill development and career advancement.
Structured training and mentorship program.

Job Responsibilities

• Investigate, document, troubleshoot, and resolve a variety of computer system issues, including business systems, networks, and internet problems.
• Utilize technical manuals and resources to identify and apply solutions to technical challenges faced by end-users.
• Provide guidance and training to users on resolving technical difficulties.
• Address network connectivity and security challenges, including setting up firewalls and antivirus programs.
• Set up and adjust software and hardware configurations to meet user needs.
• Maintain records of IT configurations, installations, maintenance activities, and security protocols.
• Perform routine backups and examine system logs to proactively address potential issues.
• Manage user access rights and permissions to ensure IT infrastructure security.
• Contribute to the development and implementation of disaster recovery plans and stay informed about technological advancements.
• Work with clients to understand business requirements and develop tailored data solutions, including data models, flows, and transformations.
• Support data extraction, loading, validation, and assist users with data reporting and analysis.

Job Requirements

• Education in computer science, computer programming, network administration, or a related field.
• Proficiency in troubleshooting and resolving hardware and software issues.
• Knowledge of operating systems, network fundamentals, and system security measures, including the use of firewalls and antivirus software.
• Experience with system backups and recovery procedures.
• Ability to set up, configure, and manage user accounts and permissions.
• Excellent verbal and written communication skills, capable of explaining technical concepts clearly to diverse audiences.
• Strong analytical and problem-solving skills, employing a logical and methodical approach.
• High level of customer service proficiency, focusing on empathizing with users and resolving issues efficiently.
• Ability to prioritize tasks effectively and manage workload in a dynamic, fast-paced environment.
• Excellent team collaboration abilities, with a focus on contributing positively to a team setting.

How to apply?

Interested candidates are welcome to apply by sending an email to opportunities.saberwell@gmail.com.

We thank you for your interest, however, only those who qualify for an interview will be contacted.