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Help Desk Technician
Resolved Business IT Solutions Inc.

Address: Surrey, BC, V3S 2V7
Wage: $ 31.00 hourly/ 35 hours per week
Available position: 1 vacancy
Joining date: As soon as possible
Employment: Permanent employment, Full time

Requirement
Language: English

Education: College, CEGEP, or other non-university certificate from a program of 1 year to 2 years

Experience: 1 years to less than 2 years

Work setting
• Help desk
• Office building

Responsibilities
• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• Provide business systems, network, and internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform web-server backup and recovery operations.
• Provide customer service.

Experience and specialization
Computer and technology knowledge
• Device drivers
• Networking software
• Servers
• Desktop applications
• MS office
• SharePoint
• TCP/ IP
• Wireless networks

Additional information
Transportation/ travel information
• Public transportation is available.

Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks

Benefits
Health Benefits
• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Other benefits
• Free parking available

How to apply

By email
mlogan@resolvedit.net