Details

Telecom & Call Routing Engineer

Location

Louisville, KY

Primary Skill

Avaya Telecom experience
Avaya Communication manager experience
Skills on Avaya call center configurations
Avaya Call Management system
Vendor management skills
Handling the bridge calls based on the criticality of the issue
Experience on Avaya tools like ASA, Terminal Emulator
Communication skills

Secondary Skill

Hands on Experience on Avaya Session manager
Hands on Experience on Avaya System manager
Hands on Experience on Avaya IVR and Dailers
Hands on Experience on Avaya AEP and AES
Experience on Avaya Monitoring
Documentation
Avaya Certifications