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Job Description: Supplier Intake Questions
What is a day in the life like for the person in this role? Hospitality Focus Providing onsite support in the building on 2 floors, face of the front desk and assisting staff with reservations. Coordinate with Facilities Manager and landlord.
Are there other skills/certifications required that are not listed in the job description? Hospitality Background or Customer Service
Communication Skills
Event Planning would be a plus for onsite events
What are your non-negotiable requirements? Customer Service
Onsite ONLY role
What does the interview process look like? Zoom Interviews 2 at this time
What are 2 or 3 prescreen questions you would like to have the vendor ask the candidates and provide the answers to along with their resume submittals? 1. Do you understand this role is 100% site M-F 8am 5pm?
2. Tell me about a time when you turned an unhappy customer into a delighted customer.
3. What's your preferred method of communication: phone, writing or in-person?
What is the lift requirement for this assignment? None
Work Shift - What are the work days and hours? M-F 8 - 5
How long do you anticipate the assignment to last? What is the possibility of extension? 6 months, MAYBE convert depending on business needs.
Work Location Is this position onsite or remote? ONSITE
o If remote, is it fully or partially remote? n/a
o If partially remote, how many days per week will the person be expected to be onsite? n/a
o If onsite, what is the onsite address or location code? CT011-Hartford-185 Asylum St
What are the selling points of the location (if onsite) to attract candidates? Global fortunate 500 company Brand new site with new space Great Team environment Downtown location
What is the COVID protocol for the site? None
Will the contractor be issued a laptop? Yes Laptop and cell phone
What Background investigation package is required for this assignment? UHG + EMP/EDU
Is a drug screen required? See Package
o If yes, what panel? See Package
Is there any client specific paperwork required? none
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Additional information


QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Page 3 Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help. FINANCIAL KNOWLEDGE Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages. REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. OTHER SKILLS and/or ABILITIES Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key. Physical ability to assist with warehouse operations. Able to lift 50 lbs. JOB SUMMARY This position is responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support for teams managing and directing services. Services may be directly performed by the company, or third-party service providers in collaboration with this position. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Concierge Reception / Switchboard Conference & Meeting Room Management A/V Support Meeting & Event Management Community Programs Workplace Coaching & Onboarding Food Services Parking & Commute Bicycle & Local Shuttle Supported Employment Company Store Pet Programs Document Services Mail Services Record Archiving Office Supply Management Moves, Adds, Changes Furniture Management Space Reset Workplace Onboarding Page 2 Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed. Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management. Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines. Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested. Ensures all billings for business services are invoiced and billed as required. Attends move meetings and coordinate all moves with client contacts. Responds to customer requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements. Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment and software ordering. Assists in the completion of the office Business Continuity plan. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position.