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Onsite from Office Day 1 - LOCAL to Lititz, Pennsylvania

• 5+ years of experience including the project management experience
• Manage/supervise TS partners and other third-party providers to ensure quality deliverables
• Complete end to end issue resolution in liasion with the vendors
• Keep project stakeholders updated on project issues, issue resolution, risks and overall status of project.
• Lead and develop several cross-functional teams in the actual implementation of strategic supply chain initiatives for large-scale portfolio changes when needed or assigned by TS Site Lead.
• Provides assistance with Server Room hardware support team in conjunction with TS Site Lead and Deskside Support Techs
• Minimum 5 years of experience in handling Site IT support, incident management
• Assist Client SPOC with Reliability Calls for high priority tickets (P1/P2) investigation and resolution
• Assist Wireless support team (Specifically for RF Device Handhelds) deployment and troubleshooting
• Assist the site with their Pick To Light System by assisting with troubleshooting system errors/issues
• Helps local hardware support team with checking JDE printers in JDE system
• Provides assistance to the hardware support team for applications or processes
• Should be conversant with ITIL process (Service/Asset management)
• Act as coordinator for resolving incidents related to any application support in manufacturing plant
• Worked in pharma/manufacturing plant is added advantage

Handles escalations reported onsite single handedly