Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

We are seeking a ServiceNow Developer supporting production tools used by our Fleet Management and Operations teams around the world. We uses a heavily customized instance of ServiceNow providing key recordkeeping and lifecycle management for our unmanned aerial delivery platform. We're looking for a developer candidate who is excited about building and supporting ServiceNow systems well beyond the ordinary.

The ideal candidate has a strong background in building and supporting business-critical systems within ServiceNow's platform, as well as key experience in turning high-level functional requirements into well-implemented solutions. Supporting globally deployed operations means working in a fast-paced, highly dynamic execution environment, with plenty of exciting challenges and opportunities.

What You'll Do:

• Collaborate with stakeholders to identify key use-cases and required functionality within custom ServiceNow instance.
• Prototype, implement, test, and deploy technical solutions meeting defined requirements, using ServiceNow best-practices and standard platform technologies.
• Develop custom integrated logic and functional components to interface ServiceNow instance with internal services and APIs (via REST).
• Develop ServiceNow interfaces for each user audience depending on need (via Custom Application modules and Service Portals).
• Consult with ServiceNow users to identify and implement analytics, reports, and user-facing dashboards enabling key business insights.
• Follow standard development processes for implementing ServiceNow software (moving between development and production systems), ensuring implemented functionality is thoroughly covered via ServiceNow Automated Test Framework tools.
• Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis.
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform.
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology, proactively keeping ServiceNow skills current.

What You'll Need:

• BA/BS degree in Computer Science or equivalent practical experience
• 5+ years of experience of ServiceNow development
  • ServiceNow Certified System Administrator
• Extensive experience with the following ServiceNow Platform (as of Qu bec) features:
  • App Engine + Flow Designer
  • Performance Analytics + Reporting
  • Customer Service, Field Service, ITSM, Knowledge Base
  • CMDB + Asset Management
  • Service Portal implementation
  • Automated Test Framework
  • Service Catalog request + tasks
  • User Management + MultiSSO (SAML)
• Web front-end development skills as required for Service Portal implementation (HTML, CSS, AngularJS, ES5)
• Exemplary written and verbal communication skills, outstanding attention to detail.

Bonus:

• ServiceNow Certified Application Developer
• ServiceNow CAS - Performance Analytics
• 3+ years ServiceNow administration in an enterprise environment
• Experience in a highly regulated records management domain (e.g. aviation, transportation, logistics) is a strong plus
• Passion for aviation and autonomous robotic systems