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Title: Microsoft Exchange Administrator

Location: REMOTE

Duration: 6+ months CTH

//Looking for GC/Citizens only//

Responsibilities:

• Support the team in efforts to migrate from on-prem to O365
• Individuals in this role may be required to remotely log into servers in order to perform technical software configuration, rebooting, and other remedial actions
• Assist with managing backups and restoring, where/when necessary
• Maintenance of Exchange server software, ie. patching and upgrading
• Provide implementation, troubleshooting, maintenance, and monitoring support for physical and virtual servers
• Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues
• Join effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements
• Establish and maintain comprehensive availability and capacity management solution using lessons learned and best business practices
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment and process improvement initiatives
• Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours Supporting issues related to group mailboxes and distribution lists to include designating an enduser(s) as the group mailbox owner
• Managing and operating email routing devices and services
• Perform day-to-day management and administration for Exchange Online system within an Office 365 Hybrid/Azure environment
• Manage, maintain, and troubleshoot email retentions systems utilizing Veritas Enterprise Vault
• Managing roles and services, user permissions, email queues, and dynamic distribution groups
• Implementation of Exchange Power Shell to fulfill automation task

Qualifications

• Highly experienced in spearheading a migration from on-prem to O365
• Experience with interacting with service lanes to handle service inquiries and problems
• Experience with Office 365 and Microsoft Exchange 2016
• Experience troubleshooting issues in a growing environment
• Time management skills with the ability to work within an IT Service
• Solid understating of Active Directory and managing users and roles
• Management/ticketing system independently
• Strong oral and written communications skills
• Track record of working effectively within a team, and support to peers toward improved processes and results
• Knowledge of Disaster Recovery for High Availability for a Large Environment
• Extensive Experience with log reviews, incident analysis, and identification of issue trends
• Bachelor's Degree with 6+ years (10 years of additional experience may be substituted in lieu of a
• Bachelor's degree) or a Master's degree with 4+ years of prior relevant experience