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Required Skills:

• This is a call center, you MUST be willing to take phone calls for the duration of your shifts.
• Customer Service Skills required.
• Call center experience.
• Must have prior experience with a high call volume.
• Must be comfortable answering phone calls.
• Microsoft office experience (Excel, Outlook, Word).
• Must be willing to do phone work as it is the basis of this role.
• Excellent communication both verbal and written.
• Medical background required.
• Medical Coding experience to recognize/read the category codes, not to actually code the diagnoses, is preferred.
• Must be a quick learner and has the ability to work independently, pay attention to detail, and have the ability to produce high quality work.

Additional Info:

• Remote to start, then will work onsite in Wilkes-Barre, PA once restrictions are lifted.
• Training period is at least two weeks.
• No time off can be taken during training.
• Please make sure candidates do not have any planned vacation or any scheduled time off during the first month.
• Work shift: start no earlier than 9:30.