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Service Desk Support L1
Cleveland, OH
Competencies IT IS_Service Desk
Essential Skills
o Act as a single/first point of contact for phone calls and chats for IT issues and queries
o Troubleshoot basic (L1) issues as per standard operating procedure
o Updating knowledge base as and when required
o Escalate unresolved calls to appropriate teams
o Log all calls in Service Now
o Take ownership of user issues and communicate progress in a timely manner
o Adhere to defined standards, policies and procedures
o Participating in persistent group chats
Role Description Compliance with Audit policy Production Support
Sarian Solutions
