This position performs IT duties while working as part of a team with more experienced government and contractor IT Specialists, and will work independently, depending on the level of complexity, following detailed problem specifications provided by others. Work is monitored and reviewed upon completion for accuracy and compliance with standards by government and contractor leads or more experienced IT personnel as needed. Performs technical work of a professional level using standard techniques, concepts and procedures. Expected to show initiative and judgment while performing assigned tasks. Must possess excellent customer service skills, follow directions, and be self-motivated to complete assignments, research solutions, and gain experience in IT desktop support.

Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.