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We are considering the highest possible rate for consultants on CTC/ 1099 with State of Michigan experience / Local consultants to Lansing MI/ Closer locations with all matching skills in the skillset. We deduct only $2.50/hour for any billable work as our margin from the client max rate. This will ensure maximum possible rate to the consultants.
Hourly Rate: $94 W2; $108 CTC/1099
Job Description:
Works closely with client/application architects, senior managers, and project managers to design and assist with the implementation and operation of the solutions infrastructure and related components. Experience and skills in architecture and engineering methodologies. Knowledge of and experience with a broad range of servers and related technologies.
Required Skills: Contact Center Solutions Support Specialist (Siebel, Genesys, NICE-InContact)
Genesys Framework, Siebel, SUITE, Genesys Interactive Voice Response, Computer Telephone Integration. State of Michigan agencies, systems, policies, and standards experience strongly desired.
This role requires the following:
Considerable knowledge of the Genesys framework platform with experience of Genesys Enterprise routing strategy development, trouble shooting, implementation and optimization.
Experienced in all Genesys solutions components to different customer telephony equipment (CPE) and media types.
Strong ability to troubleshoot Genesys CTI (Computer Telephony Integration), Genesys Pure Engage (On premise), Genesys Framework, Customer Interaction Management (CIM) Platform, IVRs.
Experience in Genesys framework version 8.0, 8.1, 8.5. Experience on Genesys Inbound Voice solution.
Experience with Genesys Interaction Workspace/Desktop application development for customizations. Should be an individual contributor.
Siebel technical administrator.
On premise Siebel and Genesys web and app server support.
Strong knowledge of the Windows Server Operating System
Performs Siebel repository file migrations (SRF).
Experience in Siebel tools developer.
Knowledge of Genesys GAX, Genesys Interactive Insights GI2, Genesys Administrator, Genesys Configuration Manager CME, Genesys Pulse.
Experience in Siebel Tools and Siebel repository file migrations.
NICE-InContact administrator (Skills based routing).
Respond to client email questions and requests/tickets regarding the software application architecture and integrations in the contact center technologies (Siebel, Genesys, NICE-inContact, Nuance, Virtual Hold, Active Directory, SAP, Mainframe, Filenet, MARCS, Clarity, Oracle, SQL Server).
Ability to work both independently, and as part of a team of technical and non-technical colleagues.
Strong written and verbal communication skills.
Complete understanding of SDLC management practices and methodologies with emphasis on Agile Scrum development methodology.
Find and fix agent issue, change the configuration if required.
Strong attention to detail with outstanding problem-solving skills.
Extensive analytical thinking and problem-solving skills.
Supports working in an agile and/or waterfall team environment.
Detailed oriented, data-centric and possess a desire to deliver high quality support.
Provides support and escalation after business hours and weekends as required.
Required Skills:
Contact Center Solutions Support Specialist (Siebel, Genesys, NICE-InContact) (5 years) Genesys Framework, (5 years) Siebel, (5 years) SUITE, (5 years) Genesys Interactive Voice Response, (5 years) Computer Telephone Integration. (5 years)
Preferred Skills:
- State of Michigan agencies, systems, policies, and standards experience strongly desired (5 years)
Genesys Solutions Administrator Genesys Framework, Genesys Interactive Voice Response, Siebel, SUITE
Higher Competitive Rates will be considered for consultants with advanced skill set
Corp to Corp Resumes are welcome
Consultants may need a criminal background check
Chandra Technologies, Inc.
