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ServiceNow HRSD/ Business Analyst
Remote
6+ Months
ServiceNow HRSD Consultant/Business System Analyst for the ServiceNow HRSD Practice. This is a remote opportunity
As a Consultant for our ServiceNow HRSD team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize HR operations and drive business results.
In this role you will be responsible for:
ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology
Conduct HR specific process workshops (e.g., onboarding and offboarding, Payroll, Benefits) and obtain functional requirements
Leading your team through requirements gathering and sprint design sessions for the ServiceNow HRSD application
Working with client stakeholders to document baseline current state HR Service Delivery operations Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, points of value, and finalizing budget/scope and high-level architecture Managing all aspects of the project/workstream, including monitoring and identifying any project issues to mitigate any risk for your client
Establishing user journeys and creating user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities
Supporting the configuration of the HRSD application, engage stakeholders to conduct reviews through the joint design sessions
Assisting with executing system validation, preparing the organization for the transition, and ensuring reading for deploying the HRSD build into production
Providing hands-on leadership to ensure deadlines are met and key deliverables are always accurate
Forging strong relationships with both the client and project teams contributing to your growth and development
Qualifications:
Bachelor's degree in Computer Science or related field
Minimum 3+years of experience in ServiceNow
Hands-on experience with the ServiceNow HR Service Delivery (HRSD) application
Knowledge of HR functions, processes, and best practices
Knowledge of Case Management, Knowledge Management best practices, and design
Experience designing and/or implementing an HR Shared Services center.
NAM Info Inc
