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SPLUNK Developer
6+ years of working experience on Incident, Event and Problem Management.
Strong working knowledge with administration of Splunk
Experience in working on job scheduling tools like Autosys
Knowledge of ticketing tools BMC Remedy/ Service Now.
Experience in basic scripting and automations.
Ability and willingness to learn new tools
This role will not involve hands on code development. However, need to have good understanding of SDLC & coding
Responsibilities
Ensuring 24x7 availability of business critical environment
Perform day to day monitoring of applications, initiate troubleshooting/mitigation of issues reported from alerts, health check failures etc.
Work on Splunk
Handle major incidents and outages independently.
Must be familiar with ITIL and Agile framework
Ability to manage the bridge calls with customers on technical issues/pages.
Excellent Written and Verbal communication skills for customer interaction
Skills
Minimum 6+ experience working on Incident, Event and Availability management.
Hands on Experience using infrastructure and application monitoring tools such as Splunk, Netcool etc.
Experience within a customer support environment.
Keep abreast with new tools / technologies and providing recommendations for process improvements
Self-disciplined, self-motivated and the ability to organize and prioritize time effectively
Must be able to work in a fast paced environment.
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