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Job Description

GENERAL FUNCTION:

A well-rounded Agile Business System Analyst (BSA) responsible for providing business and technical solutions for Wholesale Profitability and Insights squad. This role supports Commercial LOB and stakeholders to make more informed decisions with respect to commercial products and relationships, their pricing strategies, capital allocation, risk adjusted returns and their profitability metrices with the Bank. Collaboration with development team and business, translate requirements, design solutions, process mapping, root cause analysis, test solutions and support all phases of agile software development lifecycle as a product SME.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Partner with stakeholders and technical team to lead the delivery of product releases
• Support the software development cycle with emphasis on requirement analysis, planning and testing phases
• Enhance data quality and create automatic data validation improvements
• Proactively manage and mitigate risks and issues across Scrum team
• Maintain system protocols by writing and updating both business and IT procedures in an organized manner
• Provide references for users by writing and maintaining user documentation; providing help desk support; training users
• Maintain and recommend priorities for application backlog, where backlog includes both business and technical requirements
• Support basic application management functions, and partner with the technical team as required
• Attend and participate in team operational ceremonies like daily stand-ups, backlog planning and sprint reviews
• Lead with an Agile mindset.

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree in Business, Computer Science/Information Systems or comparable with 5+ years of experience preferably in Banking/Finance industry
• Experience with financial planning/reports. IBM TM1 Perspectives a plus (since requested changes are based on what users want to see in IBM TM1)
• Work with the squad in a cross-functional environment.
• Experience with financial cost accounting business processes, a plus
• Experience managing software applications
• Experience documenting user requirements, and partnering with technical teams to develop technical requirements
• Experience supporting end users of supported systems
• Experience with basic DB querying skills
• Extensive use of Excel formulas and macros
• Experience with ticketing systems, ServiceNow experience is a plus
• Understand IT system architecture techniques like application and web servers, databases, network, a plus
• Understand workload schedulers. TWS (Tivoli Workload Scheduler) experience is a plus
• Understand ITIL basics
• Understand Software Development Methodologies
• Understand system monitoring tools, SiteScope experience is a plus
• Understand File Transfer Services. IBM Sterling experience is a plus
• Understand ETL, IBM Datastage experience a plus
• Demonstrated problem solving skills
• Demonstrated collaboration skills
• Excellent verbal and written communication skills