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Description:

*Job Description: Research Operations Program Manager*
*Team: Research & Insights*
*Area of Responsibilities: Team Operations & Programs*
*Engagement: Contract September 1, 2021 - February 28, 2022*

The Research & Insights Team delivers insights from the spark of an idea to our customers success. We invest in Research Operations as the spine of our team, recognizing that our productivity and well-being rely on operational excellence. We collectively create an environment in which we can do our best work, valuing our well-being, our craft, our growth, and our participation in our communities. Our insights drive decision-making that reflects the reality of how our customers experience Salesforce, in, between, across, and around Clouds. We amplify the power of insights throughout Salesforce by enabling our functional partners and partnering with other insight organizations.

As Research Operations and Program Management team, we re committed to being a stellar operations team that empowers our researchers to execute research at scale. We thrive to become trusted advisors and thought partners by offering distinguished services, creative solutions, and ideas to the R&I team and beyond.


*Research Operations Program Manager*
The Salesforce Research & Insights Operations & Program Management team is currently seeking a Research Operations Program Manager to join our fast-growing team in the USA and India. As the Research Operations Program Manager, you ll collaborate and form strong partnerships across the Research & Insights team and beyond. A primary focus of this role will be leading and optimizing projects and tasks that address both the strategic and tactical operational needs for the Research & Insights team that is rapidly growing in scope and size.

*Who you are*
To be successful in this role, you will need to adapt easily to changes in requirements and are able to switch directions quickly. You are self-driven and can prioritize when faced with multiple projects, but know when to ask for help. You are a master of communication, both written and verbal. Ultimately, you are a professional team player with a positive attitude and approachable even when you are managing several projects. The ideal candidate will be flexible, detail-oriented, and have excellent interpersonal skills. Experience launching and leading Research/UX programs is a plus.



*Your impact:*

* Manage and provide support for the team events and programs
* Manage and lead R&I internal meetings such as quarterly Show & Tell, Research Insights review with Strategy & Operations Executive Leadership
* Partner with Researchers to organize quarterly Product Insights Series webinars
* Manage creation and distribution of team communications within Research & Insights team to keep all involved teams informed, aligning on org s priorities and resource availability
* Create and maintain templates, process documentation and communication plans for various programs and efforts such as emails, decks, announcements, and social media posts
* Data management support to enhance record data and run quality assurance checks
* Comfortable working in the face of ambiguity, and able to solve immediate needs in balance with the long-term vision and competing priorities
* Ability to collaborate well in a cross-functional environment and partner with various levels of leadership across multiple teams



*What you ll bring to the team:*


* BA or equivalent experience of at least 3- 5 years in Research/UX operations or project management capacity
* Excellent communication skills you can quickly establish an easy rapport with a wide variety of people through both speaking and writing
* Advanced relationship-building skills that can promote collaboration with other teams within Salesforce
* Experience concurrently coordinating multiple fast-moving projects of varying levels of complexity and follow-through
* The operational mindset that drives efficiency across the team while maximizing their overall impact
* Creative, analytical, and methodical in approach to problem-solving - able to identify problems others missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying and recommending the best path forward
* Able to learn new and various project management tools to track the projects deliverables, timelines, and keep teams informed

Bonus: Exposure to User Experience/Design/Research operations and processes, enterprise platforms, or the CRM space

*Skills:*

* Exceptional written communication skills
* High level of expertise with deck design
* Microsoft Suite (Advanced Excel analytics preferred)
* Project Management & scheduling skills
* Google Suite
* Photoshop/ Client Illustrator (preferred)
* Pardot (or other marketing automation tool experience) (preferred)
* Experience with Salesforce Sales Cloud (preferred)